Process Improvement Consultant

Role & Responsibilities Overview:

· Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.

· Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.

· Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.

· Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.

· Define and document a scalable staffing model based on two operational scenarios:

o Scenario 1: Steady State – One individual (Persona A) owns both modeling and filing/objection work.

o Scenario 2: Capacity Constraint – Responsibilities split between:

§ Persona B: Modeler / LOB Strategy Lead

§ Persona C: Filing & Objections Support

· Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.

· Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C).

· Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C.

· Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.

· Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.

Candidate Profile:

· Bachekors or Master's degree in economics, mathematics, computer

science/engineering, operations research or related analytics areas

· Based out of India

· 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.

· Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.

· Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.

· Capable of thinking strategically while delivering detailed execution plans.

· Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.

· Flexible and collaborative working style with significant overlap with EST time zone hours.

Technical skills:

· Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms.

· Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.

· Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand.

· Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability.

· Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.

· Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).

This is a remote position.