Job Description

The GSO Operational Excellence Specialist (OES) is a proactive and innovative professional responsible for capturing, standardizing, and scaling best practices across GSO projects. Partnering with project leaders and senior executives, this role develops frameworks, tools, and training that enhance project execution, increase productivity, and drive consistency.

The OES Specialist will balance billable project support with operational excellence initiatives, including process improvement, lessons learned capture, and knowledge management. Success in this role requires strong facilitation, documentation, and change management skills to ensure new practices are embedded and sustained across the organization.

Responsibilities

Process Documentation & Standardization

• Partner with GSO leaders (VPs and Sr. Directors) to identify, document, and standardize best practices, processes, and tools.
• Lead the development and maintenance of a central repository for GSO best practices and lessons learned.
• Evaluate existing processes to improve efficiency, standardization, and effectiveness.

Continuous Improvement

• Collect, analyze, and prioritize lessons learned (positive and constructive) from project teams.
• Provide insight and recommendations based on observations of high-performing teams.
• Define and track metrics to measure the impact of operational excellence initiatives.

Training & Enablement

• Develop and deliver training materials, workshops, and communication to ensure adoption of new processes and tools.
• Coach and support project leaders in embedding best practices into daily operations.

Project Support (Billable Work)

• Support project leadership with coordination, project controls, and execution where needed.

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of demonstrated success in professional services business operations or A/E/C project management, coordination, or leadership.
• Proven experience in process documentation, procedure writing, and/or knowledge management.
• Intermediate to advanced proficiency with MS Office applications, including Visio.
• Familiarity with project management tools and methodologies.
• Strong communication skills, both written and verbal, with ability to influence and build consensus.
• Exceptional time management, organizational, and problem-solving skills.
• Proven ability to manage multiple complex tasks and deliver against deadlines.

Preferred Qualifications

• Lean, Six Sigma, or other process improvement certification.
• Experience facilitating workshops, training sessions, or organizational change initiatives.
• Prior involvement in continuous improvement and lessons-learned programs.
• Proficiency with project controls or enterprise project management software.

Additional Information

All your information will be kept confidential according to EEO guidelines.

CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.

CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.