Our Client is a leading software company revolutionizing the healthcare industry with innovative online training courses and certification classes. This innovative client is looking for a dynamic software support specialist with extensive experience in managing tasks related to queries and software issues. 

Qualifications

• • Associate (Required)

  • Customer support: 1 year (Preferred)

  • Windows: 1 year (Preferred)

  • Experience with Camtasia

Full Job Description

Software Support Specialist

We have a full time position available for a Support Specialist at our Houston location. As a member of our customer support team, this successful candidate will be responsible for delivering a high level of customer service to our customers.

Responsibilities

• Administers consistent quality customer support through phone calls, emails and chat services.
• Responsible for diagnosing and troubleshooting issues related to the website, software or hardware problems.
• Communicates with coworkers staff through e-mail or verbally (discussing examples, determining cause of customer issues and monitoring resolution)
• Schedule and convert customer to newer versions of software; provide necessary training and a smooth transition.
• Assists customers with updates and software use.
• Reacts to change productively and handles other essential tasks as assigned.
• Proficient at dealing with website issues, online class debugging.

Requirements

• Must possess intermediate knowledge of computer applications (Microsoft Office, Windows, etc.)
• Must know or be willing to learn basic troubleshooting skills for PCs and peripherals.
• Must possess strong customer service skills; problem solving and troubleshooting skills.
• Possesses strong initiative to research novel customer software related inquiries, determining the best applicable resolution.
• Demonstrated experience of delivering on commitments.
• Possess excellent communication skills, both verbal and written.
• Associates degree is preferred. A strong, consistent work or school history is required.

Basic accounting or banking knowledge is a plus but not required.

The successful candidate will have a proven ability to be self-motivated and perform effectively under minimum supervision. This position requires a person who takes pride in the commitment to their customers while exercising a high degree of professionalism.

While we thank all those who apply, please note that we will only be contacting those selected for an in-person interview.