SALESFORCE SYSTEMS ARCHITECT

Sacramento, California, United States

SNAPSHOT

• Type: Contract

• Openings: 1

• Travel: Never

• Experience: 2-5 years

• Citizenship: Green Card, H-1B, US Citizen

JOB DESCRIPTION

QUALIFICATIONS

• SalesForce AA Certification Required

• Minimum of 2 years of Contact Center, Customer Service and/or Field Service experience

• Minimum of 2 years of experience in Salesforce.com Platform with a focus on Service Cloud

• Minimum of 3 years of consulting experience

• Minimum of 3 years of requirements gathering and design experience, including process mapping and gap analysis

• Minimum of 3 years of functional understanding of leading CRM and Customer Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow, or Microsoft Dynamics CRM

PREFERRED SKILLS

• Salesforce.com Certifications (3 or more) including Communities and Lightning

• Experience implementing Communities enterprise integration architectures

• Strong knowledge of Salesforce.com architecture components - sales, service and marketing clouds

• Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units

• Data modeling skills, Site taxonomy skills

• Familiar with user experience best practices

• Understanding of Contact Center, Customer Service and/or Field Service processes

• Good analysis and diagnosis skills

• Proven success in contributing to a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Excellent leadership, communication (written and oral) and interpersonal skill

• Structured communication

APPLY AT

https://www.recruiter.com/jobs/salesforce-systems-architect-job-sacramento-california-unitedstates01-29-2020-18-33-37.html?rf=ref-af-5763900612&applytojob=true&minimal=true