Position Summary: Under general supervision, this position requires a highly motivated, collaborative individual who thrives in a fast-paced customer service environment and will be involved in national service shop rental equipment assemblies, parts procurement and shipping, control records, and other work as assigned.

Essential Duties and Responsibilities

• Provide national service shop support, including—but not limited to—maintaining a safe, organized, clean shop environment, completing the components build of newly manufactured rental equipment, and assembling parts kits for various rental equipment.

• Follow and optimize shop processes and procedures for maximum efficiency while maintaining quality standards.

• Assist the technical director in determining the correct parts for rebuilding and modifying equipment.

• At the engineering team's direction, assist with procuring parts, testing new equipment, and other assigned activities.

• Working in collaboration with and at the direction of the national service team, ordering, inspecting, and storing parts for heating equipment/business operations in compliance with purchase order processes.

• Procure parts and materials from local suppliers and sources in nearby areas, as required.

• Rebuild/modify equipment and retrofits, including equipment wiring and kit installation.

• Drive company vehicle between shop and manufacturing plan to pick up/drop off parts and equipment.

• Assemble retrofit kits for distribution to area service locations.

• Ship and receive parts and equipment by various delivery methods as requested by area service using various delivery methods, which may include personally driving packages to locations.

• Assist with maintaining parts room and stock areas neat and orderly to ensure physical inventory levels are monitored and replenished as needed to avoid "out of stock" situations.

• Assists with ad-hoc and monthly physical inventory.

• Maintain and continue to develop in-depth knowledge of products and services.

• Maintain thorough knowledge of, actively practice, and promote safe working conditions following all Federal, State, and country-required regulations.

• Provide an exceptional customer experience in all service and support actions.

• When issues or resolutions cannot be reached within one's skill set, collaborate with team members by escalating issues appropriately when issues are outside one's skillset or knowledge.

• Collaborate with team members throughout the organization.

• Perform other tasks and activities as assigned.

  • Possession of and ability to maintain throughout employment a valid driver's license in the state of residency with no more than 2 minor moving violations and/or 2 points.
  • Obtain within six months from hire and maintain forklift operator’s license/certification.
  • Special Working Conditions: Exposure to variable temperatures and weather conditions; climbing ladders and stairs; high levels of periodic noise; electrical hazards; dust; unpleasant odors.
  • High school diploma or equivalent; and 12 to 18 months related technical/mechanical experience and/or training; or equivalent combination of education and experience.
  • 2+ years of technical experience in a field customer service environment, preferred
  • Excellent technical and organizational skills
  • Exceptional communication and people skills
  • Good judgment, with the ability to set priorities and handle multiple tasks simultaneously
  • Effective listening and ability to communicate both verbally and written, professionally
  • Experience demonstrating superior customer service
  • General understanding of mechanical and/or technical tools and language
  • and technical specifications
  • Drive for results and quality to help the company achieve standards of excellence

• Drive forklift after training/certification to safely move parts and supplies boxes and/or pallets and load transport vehicles. Ability to travel when needed and maintain a valid passport for international travel when necessary.

SPECIAL REQUIREMENTS/CONDITIONS:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office applications (Word, Excel, etc.), Adobe PDF, inventory software, order processing systems, and other business software applications.