Job Description

Essential duties and responsibilities:

• Identifies, recommends and executes processes that streamline or otherwise improve operations within the team and function

• Effectively responds to and prioritizes multiple requests for service from customers and sales reps alike

• Ability to document conversations concisely yet with enough detail that others can understand what transpired

• Collaborates with Production and Distribution Center teams to ensure custom orders have accurate and timely fulfillment dates

• Follows up with Production and Distribution Center teams to ensure escalated orders are completed and shipped in the promised timeframe

• Performs order entry according to the standard operating procedure for stock items and Company same-day shipping goal

• Checks purchase orders for completeness and contacts customers or sales reps to resolve discrepancies

• Responds to customers via phone and email

• Responsible for interpreting and ensuring consistent application of organizational policies

• Vet initial sales opportunities and identify possible product and vendor solutions for Specials and BSD requests

• Deliver and define release package, MOQs, IOQs, purchase price, specs, vendor information to Supply Chain for proper and accurate product and component orders

• Define, create, and communicate packaging requirements to Supply Chain and vendors

• Build, assemble, and wire rapid prototypes for customer needs

• Create Special spec sheets and documentation as required for customers and Sales

• Verify customer and engineering drawings match vendor drawings and specs

• Coordinate testing requirements with Engineering, Test Lab, IQC, and vendors to meet project timelines

• Define product compliance needs with Sales/customers and support in the Compliance process

• Track project timelines and interface with internal departments to meet customer and development delivery dates

• Utilize existing process tools to document project information, specs, quotes, etc. (Trello, Spreadsheets, Forms, Shared Drives, etc.)

• Performs related duties, as required

Qualifications

• Associate or Bachelor’s degree in related field and/or
• Minimum of two (2) of order processing experience and cross-functional coordination activities required, or equivalent combination of training and experience within relevant industry

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Perks and Benefits:

• Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
• Company-matched 401(k) Plan, at 5%, no vesting schedule
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Three Paid Flexible Holiday per year
• Seven Paid Holidays
• Pre-Tax Flexible Spending Accounts (FSA)
• Career Development Plan Program
• Discounted Corporate Gym Membership at South Reno Athletic Club
• Tuition Assistance
• Employee Discount
• Monthly Birthday Lunch Celebrations
• On-site Snacks and Beverages
• Employee Referral Bonus Program

About Us:

Visit us at www.elementalled.com or call 877-564-5051.

All your information will be kept confidential according to EEO guidelines.