Do you…
Get energized by building AI-powered products that actually ship—and actually work in the real world?
Obsess over customer problems and talk to users constantly to validate, refine, and rethink solutions?
Thrive in ambiguity, moving fast from idea → prototype → production without waiting for perfect requirements?
If so, you might be the Product Manager we’re looking for.
We’re hiring a Product Manager to help lead Vital Interaction into its next phase as an AI-first healthcare platform. You’ll play a hands-on role shaping our core product capabilities, working shoulder-to-shoulder with engineering, customers, and leadership to turn strategy into shipped outcomes.
This is an Austin-based role with a hybrid work model (in-office + remote flexibility).
About Us Vital Interaction is a rapidly growing healthcare IT company transforming how practices and health centers engage patients. Our Automated Patient Intelligence Platform combines healthcare data, workflow automation, and AI-driven communication to improve revenue, productivity, and patient outcomes.
We’re evolving from a successful, bootstrapped platform into an AI-native product company—guided by a clear roadmap focused on agentic workflows, hyper-personalization, and self-service enablement.
We’re a remote-friendly company with a strong culture of ownership, curiosity, and continuous learning, and offices in Austin, Texas and Antigua, Guatemala.
About the Role
As a Product Manager at Vital Interaction, you’ll help drive product strategy and execution for our core Smart List Engine (SLE) and campaign capabilities—laying the foundation for agentic, AI-driven patient interactions.
You’ll work closely with our Head of Product and Head of Technology to translate our AI-first roadmap into prioritized bets, shipped capabilities, and measurable outcomes.
Initially, your focus will be:
Evolving the Smart List Engine into a powerful, easier-to-use campaign and targeting platform
Designing patient journeys that move toward agentic interactions (voice, text, scheduling, eligibility, outcomes)
Rapidly prototyping and validating new ideas with customers before scaling them
This is a highly collaborative, execution-heavy PM role for someone who loves being close to both customers and builders.
What You’ll Do
Product Strategy & Discovery
Own problem discovery for key roadmap initiatives, grounded in continuous customer conversations
Translate company-level AI strategy into clear product bets, tradeoffs, and sequencing decisions
Partner with leadership to shape quarterly and multi-quarter product direction
Execution & Delivery
Work directly with engineering to define, design, prototype, build, test, and deploy new capabilities
Write clear product requirements focused on outcomes—not just features
Drive fast feedback loops using prototypes, experiments, and incremental releases
Balance speed with quality in a regulated healthcare environment
Customer & Market Engagement
Talk to customers constantly—shadow calls, run interviews, validate prototypes, and review outcomes
Partner with Customer Success, Sales, and Support to understand real-world workflows and friction
Incorporate customer feedback into iteration cycles and roadmap decisions
AI-First Product Development
Design products that leverage micro-agents, automation, and AI-driven decisioning
Help shape how AI is embedded into workflows (not bolted on)
Ensure new capabilities are explainable, testable, and deliver measurable value
What We’re Looking For
Experience
At least 4 years of product management experience in SaaS or platform products
Proven experience working directly with engineering teams to ship complex products
Experience owning core platform or workflow-driven products
Strong Plus If You Have
Healthcare or health IT experience
CRM, outbound marketing, or campaign-driven product experience
Experience with AI-powered products, automation, or agentic workflows
Hands-on experience with rapid prototyping tools and techniques
Skills & Attributes
Deep customer empathy and a bias toward continuous user interaction
Comfortable operating in ambiguity and fast-changing environments
Strong systems thinker who can connect data, workflows, and outcomes
Excellent written and verbal communication skills
Pragmatic, action-oriented, and willing to get into the details
Collaborative partner who thrives in cross-functional teams
What We Offer
Competitive salary aligned with experience, impact, and growth potential
Comprehensive health, dental, and vision coverage
Paid time off
Hybrid work model based in Austin, TX, with remote flexibility
Direct influence on product strategy and the opportunity to shape an AI-first healthcare platform at a pivotal stage of growth
High ownership and visibility, working closely with executive leadership
Opportunity for expanded scope and leadership as the company scales
Flexible work from home options available.