Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Summary

The product manager will report to the CEO - Americas, and to Product Dept in HQ in dotted line. Customer satisfaction with our MEWPs is his/her top priority. Specifically, has overall responsibility for ensuring the development and implementation of New Product Development strategies based on feedback from market and on his/her own market research with customers. Improvement of existing product and implementation of strategies to meet new legal requirements and standards are integral to the role. Future thinking and a vision of innovative product development are key. The Product Manager will also be involved in the dissemination of product information, warranty information and safety critical information to our customers.

Key accountabilities and Responsibilities:

PDI: creating SOPs, systematic administration, re-labelling oversight, compliance.

Warranty: Product registration processes, administrative systems, creation and distribution of safety bulletins and factory recalls

Information: working with marketing teams to ensure provision of first class specification sheets and information on web

Support: Ensuring provision of first class operator manuals (including translations), parts manuals and service manuals

Creation and management of recommended spare parts lists

NPD : focusing and driving development of identified products

Compliance: monitoring all relevant legislation and sharing relevant information with factory.

Sales Support/Training: Provide product training, support for key deals

Ensure that Sinoboom products are safe and compliant

Experience and Qualifications:

Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through university or a vocational school

A minimum of 6 years of experience in the MEWP sector with a rental, distributor or manufacturer company

Proven additional technical training on MEWPs

An excellent knowledge of the product and a strong knowledge of the product market including hands on technical experience

Experience of MEWP sales or a track record of working closely with sales teams

Excellent data base computer skills with a strong ability to operate PC programs, ability to learn remotely and with a good understanding of Microsoft Word and Excel.

Fluent English and at least one other European language

Proven project management skills

Key Attributes:

Must have a strong work ethic and commitment to doing whatever it takes to accomplish the task at hand.

Must be willing to meet customers and inspire confidence

Must have strong initiative and the ability to establish goals and accomplish them in alignment with overall company objectives.

Must have a strong desire to develop and coach employees, setting examples of desired behaviours.

Must be able to exhibit strong company loyalty and commitment to the company’s overall objectives

An ability to work with, and motivate, staff from different cultures and with different levels of English

The ability to uphold professionalism and ethical behaviour with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

A passionate belief in safety as part of the operational philosophy

Flexible work from home options available.