JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor

Job Title: Product Manager - Sales & Support Technology (CSMB/Telephony & AI)

Location: San Jose, CA

Overview

We’re looking for an experienced Product Manager to join the BCDD/DME CSMB organization, focusing on Sales and Support technologies such as telephony, omnichannel engagement, and AI-driven capabilities. The ideal candidate combines strong executional skills with curiosity and technical depth to translate customer and business needs into scalable, data-backed solutions that enhance customer experience and advisor productivity.

Key Responsibilities

Product Strategy & Roadmap

• Assist in developing the vision and strategy for CSMB Sales & Support technologies, with a focus on telephony modernization, omnichannel workflows, and improvements using both AI and other technologies.
• Partner with senior product managers to align priorities with business goals and customer outcomes.

Cross-Functional Collaboration

• Work with Engineering, UX, Legal, and vendor partners (e.g., Microsoft, Amazon) to deliver high-quality, on-time releases.
• Support Concept Accept (CA) meetings with clear storytelling, metrics, and aligned recommendations.

Customer & Market Insight

• Conduct research on customer challenges points, business needs, and competitive trends to guide feature design.
• Gather feedback to validate product concepts and improve adoption and usability.

AI & Innovation Enablement

• Partner with engineering and data science teams to identify, test, and deliver AI-powered features across inbound and outbound journeys.
• Stay current on platforms like Azure OpenAI, Amazon Bedrock, and AWS SageMaker , applying relevant capabilities within CSMB.

Metrics & Execution

• Track adoption, performance, and business impact of launched capabilities.
• Use data to inform decisions and continuously optimize the roadmap.

Qualifications

• Bachelor’s degree or relevant experience in Computer Science, Engineering, Business, or related field; MBA a plus.
• 5+ years of product management experience and 8+ years of overall industry experience.
• Experience with Sales & Support platforms, telephony, CRM, or AI technologies.
• Strong analytical, communication, and collaboration skills with ability to align diverse teams.
• Diligent and passionate about execution with a growth mindset and curiosity for new technologies.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $122,200 -- $234,200 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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