Job Description

• Act as a consultant for customers regarding system sizing and specifications.
• Prepare, configure, and test customer orders.
• Provide Level-2 support for the ISAAC platform.
• Deliver customer training on the platform.
• Support potential onsite deployments and training sessions.
• Participate in system-level testing in collaboration with the R&D team.
• Provide network and/or system setup assistance for SMI’s project teams.
• Collaborate closely with the Support and QA teams.
• Manage assignments independently and work autonomously when required.
• Be available for travel (approximately 30% of the time).

Qualifications

• Strong knowledge of networking concepts (switches, routers, VLAN, DHCP, NTP, DNS, etc.).
• Hands-on experience in setting up and managing networks.
• Excellent troubleshooting and problem-solving skills.
• Experience with VMware or other virtualization platforms (e.g., Proxmox).
• General Linux usage and basic administration skills.
• Programming experience (middleware, automation, scripting, workflow management).
• Understanding and hands-on use of RESTful APIs.
• Broad knowledge of computer architecture (compute, storage, networking).
• Ability to interpret interactions between different systems.
• Familiarity with PXE, SNMP, and Node-RED (a plus).
• Understanding of containerized (Docker) environments (a plus).
• Experience with Agile methodologies and development lifecycle tools (GitLab, Jira, Git) (a plus).
• Familiarity with AV/Entertainment systems, technologies, and concepts (a plus).
• Proficiency in Office365 tools, including Teams, Outlook, Word, and Excel.

Personal Attributes

• Detail-oriented and self-driven.
• Strong technical troubleshooting and problem-solving skills.
• Ability to perform under pressure and manage in-person conflict when necessary.
• Excellent technical communication and writing skills in English.
• Capable of interpreting and commenting on technical diagrams.
• Able to work independently and as part of a team.
• Positive, professional attitude with strong interpersonal skills.
• Highly organized with exceptional attention to detail.
• Proactive and creative, contributing ideas to the team.
• Effective in fast-paced, dynamic environments.
• Comfortable delivering presentations to groups.
• Able to adapt technical information for diverse audiences.

Education & Experience

• Minimum of 3 years of work experience in a similar role.
• A bachelor’s or master’s degree in Engineering or Computer Science is not required but is a strong plus.

Additional Information

• 15 days PTO including sick, personal, and vacation; 20 days after 1 year
• Health, dental, vision and life insurance
• Short term disability
• Workers compensation insurance
• Cell phone service provided
• Hybrid office/remote work environment
• Occasional travel (w/ Per Diem)