Product Support Analyst 3 -State Government Project W2 Position - Contract - Remote (Austin, TX) Need to Provide 3 References

REQUIRED : 8 years of Experience working with Texas Student Data System (TSDS) at LEA or vendor level 8 years of Experience in customer service, with strong communication skills. 8 years of Strong ability to work closely with cross-functional teams. 8 years of Excellent communication skills to effectively work with cross-functional teams. 8 years of High level of accuracy and attention to detail in all documentation tasks. 8 years of Experience in training other team members.

PREFERRED : 8 years of Familiarity with documenting software issues, release notes, and technical guides. 8 years Proven experience in creating clear, concise, and comprehensive technical documentation.

SPECIFIC SKILLS :

TSDS Data Collections

Application / Product Support

Technical Support & Ticketing

User Acceptance Testing (UAT)

Defect Tracking & Resolution

Technical Documentation & Release Notes

Customer & Stakeholder Communication

If this opportunity aligns with your background and career goals, please respond with your updated resume and contact details to yuvaraj.m@zirlen.com You may also feel free to reach out at 972-455-8109

This is a remote position.