Job Summary

The Production Associate is responsible for processing incoming donations efficiently and accurately to support the store’s retail operations. This role involves greeting and assisting donors, sorting and preparing items for sale and ensuring production goals are met. The associate helps maintain a clean, organized, and safe work environment while upholding company standards and delivering excellent service to donors and customers.

Duties and Responsibilities

• Warmly greet donors upon arrival, offering assistance and showing appreciation for every donation.
• Provide each donor with a receipt for their contribution.
• Maintain knowledge of acceptable donation items and courteously decline items that cannot be accepted.
• Accurately document all donations received.
• Sort donated items into designated containers following established sorting guidelines.
• Consistently wear required personal protective equipment (PPE) while performing duties.
• Achieve daily and weekly production targets for grading, sorting, hanging, pricing, and tagging items for retail sale.
• Keep the sales floor stocked by transferring sellable merchandise from the processing area to the store.
• Prepare items for shipment in accordance with company standards and procedures.
• Adhere to safety standards by wearing personal protective equipment at all times.

Education and Experience

• High School Diploma or GED preferred
• Retail experience is a plus

Physical and Scheduling Requirements

• Ability to stand and walk for extended periods
• Must be able to lift up to 50 pounds
• Flexibility to work varied schedules, including weekends, evenings, and holidays.