Job Summary

We are seeking an experienced Production/Office Manager to join our team. In this role, you will use your skills to help manage the flow of orders from start to finish. Applicant must of 3-5 years of previous experience in promotional products/decorated apparel industry.

Key Responsibilities

Sales Support: Assist Sales Staff to quote projects and keep track of cost of goods and decoration.

Order Management: Utilize Quickbooks to process orders and track in process orders from start to finish.

Vendor Coordination: Communicate with suppliers to confirm product availability, pricing, and shipping timelines.

Production Flow: Coordinate proofs, approvals, and production timelines, production details, and logistics after production is completed.

Data Accuracy: Maintain precise production notes and order details to ensure smooth production and reorders

Systems Management: Keep records current in Quickbooks and artwork in Google Drive

Customer Service: Provide support and troubleshooting on previous and existing orders.

Billing & Documentation: Work with accounting department closely to ensure accuracy of invoice and timely payments.

Adaptability: Take on other duties as needed to ensure customers needs are being met.

Qualifications

Experience: MUST HAVE 3-5 years in promotional products and decorated apparel. Must have experience managing production and production staff.

Industry Knowledge: Familiarity with pricing models and order terminology for promotional items, embroidery, and screen printing.

Skills: Strong organization, attention to detail, and excellent written/verbal communication

Tech Proficiency: Email, Google Drive, Microsoft Excel; Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, UPS Worldship