Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

About Us

Prism Specialty Restoration is a national leader in specialty contents restoration, helping families and businesses recover from fire, flood, and disaster. Our NC, Central VA & Tidewater franchise (located in Burlington, NC) operates three specialized divisions — Electronics & Appliances, Textiles & Soft Goods, and Art, Antiques & Collectibles — restoring items other companies would perhaps consider non-salvageable.

We partner with insurance carriers, adjusters, contractors, and property owners to deliver fast, high-quality restoration with a compassionate touch. Learn more at prismspecialties.com.

A Day in the Life

This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and keeping teams on track. You will manage workflow from pack out through final delivery, supervise field and warehouse crews, and serve as the go-to escalation point for clients and staff.

Customer Service

Answer incoming calls and respond to client emails promptly and professionally

Keep customers informed of job status throughout the restoration process

Solicit and respond to customer feedback and reviews

Serve as the primary escalation point for client concerns and quality issues

Production & Operations

Manage the daily production queue across Electronics & Appliances and Textiles & Soft Goods divisions

Schedule, prioritize, and track jobs to meet turnaround commitments

Coordinate daily pick-up and delivery routes for maximum efficiency

Oversee fleet management, vehicle scheduling, and driver assignments

Collaborate with office staff to meet all production deadlines

Warehouse Management

Help maintain an organized, secure, and clean warehouse environment

Help ensure proper storage, labeling, and chain-of-custody for specialty contents

Help to coordinate supply inventory, purchases, and vendor relationships

Help oversee facility maintenance and address facility issues as needed

Team Leadership & Administration

Supervise, coach, and develop warehouse technicians and pick-up/delivery crew

Manage employee training requirements, schedules, and certifications

Drive team-building and foster a positive, accountable culture

Track job status, maintain accurate records, and report key metrics to ownership

Identify opportunities to improve processes, reduce cycle times, and enhance service quality

What We Are Looking For In You

3+ years of experience in operations, logistics, production management, or a related field — restoration or insurance industry experience is a plus

Proven ability to lead, motivate, and develop a team

Previous employee management experience with strong coaching skills

Solid multi-tasking ability, prioritization skills, and exceptional attention to detail

Proficiency in MS Office (Excel, Word, Outlook, PowerPoint); job management or inventory software experience preferred

Excellent written and verbal communication skills — professional and compassionate with clients facing difficult situations

Professional, neat appearance that represents the Prism Specialty Restoration brand

Ability to stay calm, solution-focused, and decisive under pressure

Valid driver's license and willingness to travel within the NC, Central VA & Tidewater service area

Bilingual a plus (Spanish)

What We Offer

Direct access to franchise ownership with genuine opportunity for growth

Meaningful work — helping families and businesses recover from difficult situations

A supportive, team-oriented culture that values its employees

Professional development and training within a nationally recognized brand

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration Specialties Corporate.