Production Support Analyst

D

DANE LLC

Production Support Analyst

Arlington, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    HSA & FSA Plans

    401(k)

    401(k) matching

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Tuition assistance

    Vision insurance

    Wellness resources

    Description

    At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission-critical systems in the federal government.

    We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi-stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data-driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

    Details:

    Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed Job Type: Full Time Education: Bachelor’s degree in computer science or Equivalent Experience: Minimum 4 years of relevant experience Clearance: Must hold an Active DoD Secret Clearance or higher

    Responsibilities

    Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)

    Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams

    Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution

    Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes

    Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD

    Perform backend data modifications using SQL in accordance with change management and security procedures

    Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume

    Support applications built on .NET, Java, and Oracle database platforms

    Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint

    Support operational reporting and analysis efforts, including basic Power BI dashboards

    Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate

    Requirements

    Bachelor’s degree in Computer Science, Information Technology, or a related field

    Active DoD Secret Clearance or higher required

    Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role

    Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes

    Experience supporting applications developed on .NET, Java, and Oracle database platforms

    Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD

    Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint

    Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams

    Preferred Qualifications

    Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing

    Familiarity with C# applications for troubleshooting or support purposes

    Experience building or supporting Power BI dashboards or reports

    Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves

    DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Flexible work from home options available.