Performs standard diagnostic tests and special studies, which involve the operation of EEG equipment. Identifies artifact, describes abnormal clinical manifestations, assists in the evaluation of patients, collects data for quality assurance and assessment of patient outcome, monitors quality assurance indicators and ensures that equipment is maintained. Education High School Diploma or Equivalent Required Trade School Graduate of an accredited school of EEG Technology Required Experience 1 year experience as an EEG Technician Required Licenses ABRET Registered EEG Tech Required

Required Skills

Required Experience

Associate degree and related customer service experience or at least two years with progressively complex Customer Service work in a Student Loan environment or the equivalent combination of knowledge, training, and experience.

• Proven attentive listening skills.

• Demonstrated analytical skills.

• Effective time management organization and prioritizing.

• Balanced interpersonal skills – good established networks, at the same time delivering information in a timely manner.

• Proficient in Microsoft Office, particularly Excel.

ESSENTIAL DUTIES AND RESPONSIBILTIES

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Performs work required for this position in an office environment and/or via remote or hybrid arrangement.

• Remain sedentary for significant periods of time.

• Must be able to use a personal computer.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to understand the perspective of the customer and offer workable solutions or temporary workarounds.

• Strong troubleshooting and problem-solving skills.

• Ability to field and respond to calls, emails, and written correspondence of an escalated nature.

• Ability to promote and support a consistent, professional, customer focus.

• Ability to exercise judgment and discretion in applying and interpreting regulations, guidelines, and procedures.

• Ability to communicate information, ideas, processes, etc. in a professional and easily understood manor to clients, auditors, various internal business units and stakeholders, and regulators.

• Ability to prioritize assignments and work independently under limited supervision.

• Ability to work effectively in a team environment.

• Strong sense of initiative, dependability, reliability

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.