Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Makpar has an exciting opportunity for a Production Support Engineer to join our growing team. If you are experienced with Site Reliability and incident management, then this would be a great opportunity for you.
We are seeking a Production Support Engineer for a contract position.
● Position: Production Support Engineer
● Position Type: Full Time-Remote
Job Description:
Role Specific Duties:
Be the first line of defence for production and test environment issues
Work collaboratively with various teams to identify, manage and resolve ongoing incidents
Troubleshoot and connect with appropriate teams to effectively triage issues impacting production and test environments
Apply Site Reliability Engineering principles to create proactive alerts and to determine root cause of production issues
Understand system architecture, upstream and downstream dependencies to enable effective participation in triage and restoration activities
Setup and Perform systems monitoring of applications within the application domain after service restoration and post patching, maintenance and upgrades
Create necessary service tickets and ensure tickets are routed to the appropriate technical teamsCompany Proprietary
Provide weekend and after hours support for planned maintenance and unplanned incident management activities
Plan the upcoming maintenance events by working closely with all the necessary stakeholders
Participate in analysis and improvement of system performance
Provide regular status reports to management on system status and uptime and performance updates
Qualification Requirements:
Bachelor's Degree in computer science, engineering, or related field
AWS Cloud Certification
3+ years of relevant IT experience with site reliability engineering in cloud environment is preferred
Knowledge of Java and micro service development and deployments
Experience with Splunk is essential and AppDynamics is highly desirable
Understanding of the business processes behind applications
Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
Strong oral and written communication skills; including process documentation
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
Proficiency knowledge of computer systems, databases and SharePoint
A passion to help improve the customer experience
Additional Requirements as per contract/client (Optional or Preferred):
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant
Employee Benefits:
Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more.
If you are interested in this position, please send me a copy of your latest resume at bob.hafiz@iQuasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
● Availability to start a new job
● Best Rates
● Contact #
Please don’t hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.
Regards,
Bob Hafiz | Technical Recruiter
Representing Makpar
Phone: 703 962 6001 Ext.No.530
Direct: 703-936-0013
Makpar Corporation
8a/HUBZone/WOSB/EDWOSB
www.makpar.com
ISO 9001: 2015
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region
An Equal Opportunity Employer:
Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.
This is a remote position.