Job Description

Job Description

Position Details:

Industry: Banking

Job Title: Production Technical Support (Level 1)

Payrate Range: $19-20/hr.

Duration: 12 Months

Location: Chandler, AZ 85286 (4 day Onsite & 1 day Remote)

About the Role:

• We are looking for a First Line Support Specialist to join our 24*7 Global Service Desk team.
• The role involves providing support to internal employees via voice and chat channels, partnering with regional and international teams to ensure excellent client care.
• This is an onsite position with the opportunity to work from home one day a week based on performance metrics.

Responsibilities:

• Provide first line support for internal employees via phone and chat channels
• Troubleshoot MS applications and proprietary systems
• Manage multiple live chats simultaneously
• Document tickets clearly for 2nd line teams when first line resolution is not possible
• Meet or exceed performance targets and goals for customer service and call/chat handling

Education Qualification:

• 1-3 years of experience in client care/customer service
• Ability to work well in a team and build relationships with global partners
• Excellent organizational skills and ability to prioritize workload
• Ability to multitask and maintain focus on all areas of responsibility concurrently

Required Skill:

• Excellent client care/customer service skills
• Ability to work in a fast-paced environment
• Experience with technology call center or customer service
• Knowledge of hardware support (Windows 10/11), software (MS Office suite, Office 365, SharePoint, Skype), and network (Citrix, VPN, Cisco AnyConnect)
• Familiarity with ITSM Remedy is a plus

Contact Information:

To apply for this position please contact,

Ghulamnabi Dudhwala: (980) 301-9404

Or drop an email on,

ghulamnabi.dudhwala@collabera.com

Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.