Job Description

A Collector is responsible to collect delinquent account. A collector communicates directly with consumers to evaluate their unique circumstance to determine the best course of action for account resolution. Collector assists consumer on account resolution options while utilizes various collection strategies to negotiate repayment.

RESPONSIBILITIES:

• Communicate directly with consumers to collect delinquent accounts

• Communicate clearly & accurately with consumers

• Overcome stalls and objections

• Utilize effective decision-making and leadership skills

• Maintain thorough working knowledge of FDCPA, UDAAP, & Federal/State Regulatory Law

• Maintain high standards of professionalism and regulatory compliance

• Meet or exceed individual and departmental monthly budgets

• Follow all company and client policies and procedures

QUALIFICATIONS:

• Minimum 2 years college experience preferred

• Third-party collection experience a plus

• Customer service background

• Knowledge of FDCPA, UDAAP, & Federal/State Regulatory Law a plus

• Excellent verbal communication skills

• Ability to remain calm in emotionally tense situations

• Demonstrate a positive attitude and professional demeanor in the workplace

INFORMATION SECURITY AND ADDITIONAL RESPONSIBILITIES:

Information Security is very important to PBCM. A Collector will have access to Personally Identifiable Information (PII). This is the most sensitive user information, and protecting it is crucial to the success of this organization. A Collector must understand the importance of protecting sensitive information and assets by not sharing information outside of the organization or with those without the need-to-know.

PBCM is an equal opportunity employer. No employee or applicant for employment of PBCM will be discriminated against on the basis of race, age, color, religious creed, national origin or ancestry, sex, pregnancy or related medical conditions, physical or mental disability, marital status, sexual orientation, gender identification or any other basis protected by federal, state, or local law or ordinance or regulation.

Company Description

PBCM is proud to be an EOE/AA employer and selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability. All employees must undergo and successfully pass a criminal history and national fingerprint background check. Select employees must also undergo a federal background check for Department of Education work. Drug screening may be applicable. PBCM Inc. is an accounts receivable management (ARM) company capable of delivering a broad range of accounts receivable management solutions. Our multi-location business has the flexibility and dedicated customer service that our competitors simply do not maintain. As one of the fastest-growing accounts receivable companies in the United States, PBCM Inc. has become a trusted and resourceful partner in the industry. We offer accounts receivable services in a number of industries including, but not limited to, banks, credit unions, service contracts, healthcare, property management, communications, utilities, government, and debt buyers. We currently have offices in Greenwood Village Colorado, Rancho Cordova California and Glen Allen Virginia.