Position Summary: Provide end-users front line build, maintenance, and trouble shooting for support their desktops & laptop computers, access to network, internet access, and business applications.

Essential Functions:

• Monitor the ticket system, take ownership and resolve tickets as appropriate.
• Order, build, configure, maintain and trouble shoot end-user computing devices including but not limited to desktop workstations, laptop computers, tablets, smart phones and computer accessories such as personal printers and monitors.
• Establish and maintain end-user security access to the network and business applications.
• Configure and maintain endpoint virus protection for end-user computing devices.
• Maintain the help desk ticket system.
• Order, install and trouble shoot end-user computing applications such as Microsoft Office, Outlook, desktop utilities as needed.
• Support the Director of IT and other IT associates as needed.

Secondary Functions:

• Provide support for updates to the production environments
• Assist data center technicians in the maintenance of the networks, servers data bases and phone systems

Education and Experience:

• Bachelor’s degree in Management Information Systems, Information Technology, Business, Other or equivalent years of experience is desired.
• Up to 5 years of experience working as an IT Help Desk associate is desired.
• Working knowledge of computer networks, the internet, computer security systems, and desktop hardware, operating systems and applications is desired.
• Working knowledge of SQL; Windows, Linux and MAC operating systems is preferred.
• Demonstrated experience with DELL KACE, Sage MAS200, SalesLogix is desired
• Microsoft Certifications are desired but not required.