What you’ll do

SUMMARY:
The Network Administrator is responsible for maintaining computer networks and solving any problems that may occur with them.

JOB RESPONSIBILITIES:
\- Ability to diagnose, solve, and deliver root cause analysis of network issues.
\- Provide support of the Network Infrastructure by ensuring the stable operations of the environment.
\- Complete onboarding/offboarding Microsoft Teams Voice, Network port activations, and lower-level troubleshooting tickets.
\- Provide effective communications to Network Engineers and/or Managers on projects, tickets, escalations.
\- Assist Network Engineers/Architects in implementing/deploying network equipment, such as routers, switches, firewalls, wireless access points.
\- Review and provide feedback related to purchase and installation of hardware, software, and support.
\- Participate in network design and improvements.
\- Conduct maintenance, as needed, on various network equipment.
\- Document network issues, processes, diagrams for future reference.

Qualifiications:

\- Associates degree required (Bachelor’s degree preferred) or 3 years related experience.
\- CompTIA Net+, CCNA, Cisco Academy, or other IT related certifications.
\- Proven customer service skills.
\- Capable of comprehensive listening (understanding the message(s) that is being communicated.
\- Versatile, flexible, and a willingness to work within constantly changing priorities.
\- Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365 is a plus.

Experience with:
\- Network structure, security, and function (Cisco/Meraki.)
\- Network printer function and the ability to troubleshoot printing problems from a networking standpoint.
\- Knowledge of various IEEE Standards, such as 802.3 and 802.11.
\- Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
\- VoIP phone functions and the ability to troubleshoot problems.
\- Cell phones, smart phones, and tablets.
\- Operating systems (Windows 7/10 and Server 2008, 2012, 2016, 2019.)

Ability to:
\- Triage network cases and discern when to escalate.
\- Effectively prioritize and execute tasks in a high-pressure environment.
\- Train users of all levels to be proficient using computer-based applications.
\- Develop a thorough understanding of company’s IST products and services.
\- Great attention to detail.
\- Strong verbal and written communication, organizational problem-solving and analytical, and interpersonal skills.