Job Description

Job Description

Professional Search Group is seeking an IT Help Support Specialist to join their clients team! As the IT Help Support Specialist , you will resolve computer-related issues on-site for employees of a large architectural firm in San Diego, CA. The IT Help Support Specialist position has great potential for networking with a large IT Networking company and making connections.

IT Help Support Specialist Responsibilities:

• Provide PC and some MAC support
• Utilize G Suite for email communication
• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Support end users with PC / IT issues
• Phone system and conference room support
• Management of printers
• Staff moves and changes onboarding / off boarding

IT Help Support Specialist Qualifications:

• Have experience with Microsoft 365 and Adobe Suite
• Experiences working in a high touch environment (Law, Accounting, Architectural, engineering/design etc) would be ideal
• Experience using Zendesk and Beyond Trust in AT&T for Ticketing and endpoint management a plus
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Apply with Professional Search Group today for this great Direct Hire!

Eyleen Sanchez

eyleen.sanchez@us-psg.com

562-378-0038