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eCommerce Specialist

Professional Search Group (PSG)

eCommerce Specialist

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Professional Search Group is currently working with a well-known music instrument/equipment company who's seeking a FULL-TIME ECOMMERCE OPERATIONS SPECIALIST IN WESTLAKE VILLAGE. THIS ROLE BE ONSITE IN WESTLAKE VILLAGE POSSIBLY STARTING IN FEB (TBD).

    **CANDIDATES MUST US CITIZENS OR GREEN CARD HOLDERS.

    The Ecommerce Operations Specialist will assist the Ecommerce Operations Manager, in close collaboration with Ecommerce Merchandising and Ecommerce Business Planning teams in implementing the online strategy and objectives through execution of Ecommerce retail processes.

    RESPONSIBILITIES WILL INCLUDE, BUT WILL NOT BE LIMITED TO THE FOLLOWING:

    · Executes the day-to-day operational updates to the website.

    · Executes the day-to-day implementation of digital promotions across Ecommerce channels including Web, Contact Center, Email, and Marketing Partnerships.

    · Works in close collaboration with the Merchandising & Planning, Front-End Development, Platform Operations, Retail Marketing and Creative Services teams to bring the holistic company brand digital experience customer facing.

    · Executes the business requirements for site experience implementation and works with QA teams to ensure their successful deployment.

    · Partners with cross-functional channel teams, such as Data Analytics, UX, Product Management, and IT logistics to ensure an engaging and frictionless shopping experiences.

    · Studies and monitors both short term and long term market trends that will affect channel plans for the future.

    · Identifies, documents, and works to solve for areas of customer friction within the purchase experience.

    · Maintains tracking documentation in support of website initiatives.

    · Additional duties as assigned.

     

    TO JOIN OUR BAND, YOU’LL NEED THE FOLLOWING EXPERIENCE:

    · Bachelor’s Degree (or 4 years of equivalent work experience), preferably in Marketing, Business, or related field.

    · 2 YEARS OF RELEVANT WORK EXPERIENCE (IN ADDITION TO DEGREE OR YEARS OF PREVIOUS EXPERIENCE), PREFERABLY IN DIRECT MARKETING AND/OR ECOMMERCE OPERATIONS.

    · 1 YEAR OF EXPERIENCE WORKING IN THE MUSICAL INSTRUMENTS (MI) INDUSTRY (RETAIL, CALL CENTER, MI MANUFACTURER/SUPPLIER, ETC.) IS PREFERRED.

    · Intermediate proficiency with Microsoft Excel, including use of Pivot Tables, v-lookups, advanced formulas etc.

    · Intermediate proficiency with the Microsoft Office suite (Word, PowerPoint, Outlook)

    · Understanding of backend ecommerce systems such as Microsoft Dynamics AX, ATG, etc.

    · UNDERSTANDING OF DIGITAL MARKETING ANALYTICS PLATFORMS (SUCH AS ADOBE OMNITURE OR GOOGLE ANALYTICS) WITH A FOCUS ON WEB METRICS (TRAFFIC, CONVERSION, AOV, TOP OF FUNNEL/BOTTOM OF FUNNEL, ETC.)

    · Understanding of project management tools such as Intuit QuickBase and Jira

    **CANDIDATES MUST LIVE IN COMMUTABLE DISTANCE TO WESTLAKE VILLAGE, CA.