Job Description

Professional Search Group (PSG) is seeking an Customer Service Manager to join the team. A Customer Service Manager ensures that the customers of Residential Design Services are satisfied. This role provides superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals. 

RESPONSIBILITIES: 

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration or relevant field.
• A minimum of 5 years’ proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

APPLY FOR THIS AMAZING OPPORTUNITY TODAY!

Donovan Aranda

Staffing Manager

562-378-0027

donovan.aranda@us-psg.com