Job Description

** Key Responsibilities**

Product Implementation & Customer Support

• Design, configure, maintain, and enhance Campfire product solutions for customer engagements.
• Lead implementation activities and provide training to customers on Campfire products and workflows.
• Assist with preparation and delivery of product demonstrations.
• Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
• Develop and maintain documentation including process flows, workflow changes, and comprehensive requirements.
• Support the team during urgent timelines, escalations, and customer-critical situations.
• Provide ongoing customer support via phone, email, and Microsoft Teams.

** Required Skills & Competencies**

• Ability to work both collaboratively within a team and independently with minimal supervision.
• Strong problem‑solving ability for both individual and team-based challenges.
• Proven ability to meet deadlines while producing high‑quality deliverables.
• Strong top‑down thinking and ability to understand the broader business impact of decisions.
• High adaptability and eagerness to learn new products, processes, and systems.
• Ability to build and maintain strong working relationships with peers, customers, and project teams.
• Excellent verbal and written communication skills.
• Comfort and effectiveness working in a fast‑paced, early‑stage environment.
• Ability to perform mathematical analyses and solve quantitative problems.

Qualifications

** Technical Skills**

• Expert proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of ERP and Business Intelligence (BI) systems.
• Experience with or understanding of reporting software systems.

** Work Experience**

• Minimum of 3 years of experience in financial forecasting, financial analysis, or cost analysis with exposure to product implementation or customer-facing work in a SaaS environment preferred.
• Experience with automotive or general manufacturing processes and best practices (preferred)

** Educational Experience**

• Bachelor’s degree in Information Technology, Economics, Business, Accounting, or related field.
• Master’s degree in Applied Statistics, Business Analytics, Informatics, or related discipline (preferred).

Additional Information

Location:

• Ann Arbor, MI (Hybrid: In-office Tuesday–Thursday)

All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited 3rd party resumes.