Job Description

We are seeking a Manufacturing Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Interact with assigned customers to build and support the business relationship
• Process sales orders from Customer purchase orders by completing order entry into the online system, and ensures that contract review is completed appropriately
• Provide support via phone and email regarding; lead-time, availability, technical support, and shipping information.
• Act as a liaison with operations. Takes ownership of assigned accounts, and provides client relations and order entry for those assigned
• Handle customer inquiries and complaints
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in manufacturing required 
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

LET US MATCH YOUR SKILLS WITH THE RIGHT COMPANY!