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Customer Service Administrator

Profile Films

Customer Service Administrator

Grand Rapids, MI
+1 location
Walker, MI
Full Time
  • Responsibilities

    Welcome to Profile Films! With a commitment to quality products, customer service and manufacturing excellence, Profile Films has a created a successful niche in the giant world of plastic films. Today we have a reputation as one of the most trusted suppliers of food-grade plastic bags, sheeting and tubing.

    We are a fast-growing company with over 50% growth in the last three years. We value each and every employee, and we love to see people develop and grow within our company. We are proud of our amazing culture and team-oriented atmosphere. We are located in a newly renovated, state-of-the-art facility in Grand Rapids, MI.

    Customer service is one of the principles deeply engrained in Profile's culture. Decisions at all levels of the business are analyzed through the lens of the impact on individual customers.

    If you feel you would be a good fit for our Customer Service Administrator position, we would love to hear from you.

    Customer Service Administrator

    Reports To: Customer Service Manager

    Department: Customer Service


    This important position interfaces with all departments in our organization as well as our customer base. As a customer service representative, you work together with the sales and customer service department in daily communication with customers and detailed administrative work.


    Administrative and clerical support to the customer service & sales team

    Provides accurate, valid and complete information through using the right methods/tools

    Responsible for all quality documents requests, spec sheets and revision ship dates

    Processing orders, assisting customers, and supporting the outside sales team

    Daily invoice processing, scanning and indexing

    Assisting other departments to meet customer commitments

    Assisting management with projects as needed

    Receptionist back up (including kitchen responsibilities) & coverage for other customer service members

    Skills, Experience, & Qualifications:

    Minimum one-year manufacturing customer service or similar experience

    High school diploma or GED

    Excellent telephone, written and verbal communication skills

    Excellent attention to detail in all aspects of work including proofreading

    Ability to toggle between requests with speed and accuracy

    Strong customer service orientation with positive attitude and good follow through

    Ability to fit in as a part of a fast-paced and high performing team

    Experience with MS Excel and Word

    We are looking for someone with...

    A positive attitude

    Commitment, trustworthiness, & dependability

    Strong communication and interpersonal skills

    A flexible nature with the ability to adjust priorities as work demands

    An eye for the small details in everyday work

    A willingness to assist any department when needed with an excitement to learn & grow

    Professional presentation

    We have the BEST benefits:

    Company commitment to training and support

    Competitive salary based on experience and qualifications

    Paid holidays/vacations

    We offer Medical, Dental, Vision after 90 days

    Company provided Life Insurance AND Short-Term Disability after 90 days

    401K with company match after 1 year

    Tuition reimbursement assistance

  • Locations
    Grand Rapids, MI • Walker, MI