Welcome to Profile Films! With a commitment to quality products, customer service and manufacturing excellence, Profile Films has a created a successful niche in the giant world of plastic films. Today we have a reputation as one of the most trusted suppliers of food-grade plastic bags, sheeting and tubing.
We are a fast-growing company with over 50% growth in the last three years. We value each and every employee, and we love to see people develop and grow within our company. We are proud of our amazing culture and team-oriented atmosphere. We are located in a newly renovated, state-of-the-art facility in Grand Rapids, MI.
Customer service is one of the principles deeply engrained in Profile's culture. Decisions at all levels of the business are analyzed through the lens of the impact on individual customers.
If you feel you would be a good fit for our Customer Service Administrator position, we would love to hear from you.
Customer Service Administrator
Reports To: Customer Service Manager
Department: Customer Service
This important position interfaces with all departments in our organization as well as our customer base. As a customer service representative, you work together with the sales and customer service department in daily communication with customers and detailed administrative work.
Administrative and clerical support to the customer service & sales team
Provides accurate, valid and complete information through using the right methods/tools
Responsible for all quality documents requests, spec sheets and revision ship dates
Processing orders, assisting customers, and supporting the outside sales team
Daily invoice processing, scanning and indexing
Assisting other departments to meet customer commitments
Assisting management with projects as needed
Receptionist back up (including kitchen responsibilities) & coverage for other customer service members
Skills, Experience, & Qualifications:
Minimum one-year manufacturing customer service or similar experience
High school diploma or GED
Excellent telephone, written and verbal communication skills
Excellent attention to detail in all aspects of work including proofreading
Ability to toggle between requests with speed and accuracy
Strong customer service orientation with positive attitude and good follow through
Ability to fit in as a part of a fast-paced and high performing team
Experience with MS Excel and Word
We are looking for someone with...
A positive attitude
Commitment, trustworthiness, & dependability
Strong communication and interpersonal skills
A flexible nature with the ability to adjust priorities as work demands
An eye for the small details in everyday work
A willingness to assist any department when needed with an excitement to learn & grow
We have the BEST benefits:
Company commitment to training and support
Competitive salary based on experience and qualifications
We offer Medical, Dental, Vision after 90 days
Company provided Life Insurance AND Short-Term Disability after 90 days
401K with company match after 1 year
Tuition reimbursement assistance