Position Summary:

The Profile Coach provides 1:1 coaching to the members of the Profile Weight Management Program. The Profile Coach will deliver evidence-based protocols as designed by the Clinical Advisory Board while coaching Profile members through the phases of the Profile program at Profile Centers or employer sites. The coach will be skilled in developing trust and rapport with current and/or potential members while supporting an environment free of discrimination and bias. The qualities of the Profile coach are excellence in building relationships, customer service, enthusiasm, compassion, team work, and empathy.

Understanding the complexity of elevated BMI, and the medical risks associated, is paramount to helping members appreciate the health benefits of the Profile program. Motivational interviewing skills are necessary to maintain member retention, assist members with healthy lifestyle modification and weight maintenance. The Profile Coach will reinforce the value of using meal replacement products for weight loss and weight maintenance. The Profile Coach will have advanced understanding of technology that is offered and its usefulness in maintaining weight loss. Each coach will assist with KOS (Key Operating Statistics), business development, evaluating program effectiveness, and process improvement. The Profile Coach is expected to participate in scheduled staff meetings (at least monthly) and continued education to keep abreast of Profile best practices.

All job duties will be carried out using a high level of customer service while promoting and participating in the team concepts at the Profile Center. Profile Coaches are expected to promote health and wellness both personally and professionally. Profile Coaches are expected to respect confidential information of Profile members and Profile business statistics. In regard to specific scope of the Profile Coach, refer to the Profile Coach Code of Ethics in the Profile Program Training Manual.

Computer skills to include use of Microsoft Word, Excel, Outlook and web navigation, especially the Profile Member and Coach App. Additionally, the Profile Coach will operate Point of Sale, member management, and phone systems.

Education/Experience:

Minimum of a Bachelor’s degree required. 6 months prior experience with wellness, fitness, and/or nutrition programs preferred.

Required Credentials (Licensure, Certification, or Registration):

Achieve and maintain Profile Coach Certification.

Employment Variables:

Mostly day hours, however, scheduled hours will vary dependent on staffing needs of retail site. Travel may be required.