Job Description

Job Description

Contract to hire opportunity for an ITSM Process Owner (100% remote). W2 Only. No Corp to Corp.

Must be located out of the following states.

AK, AZ, CO, VA, HI, ID, NM, NV, OR, TX, UT, WA & WY

Our Customer located in Phoenix, AZ is seeking an ITSM Process Owner to establish formal ITIL practices, enabling measurable improvements to IT service delivery without exponential increase of expenses. This role will be responsible for leading and managing this transformation, while simultaneously establishing the governance structure needed to scale these capabilities and improve them perpetually.

Key Responsibilities:

• Act as a key contributor to implementing ServiceNow
• Own and manage multiple ITIL processes as they are stood up in ServiceNow.
• Establish formal IT Service Management practices leveraging ITIL v3 best practices.
• Develop metrics and governance program and documentation for ITIL processes.
• Participate in developing IT strategy and ensuring that processes support those objectives.
• Partner with Vendor Management organization to ensure supplier contracts support the organizational transition to ITIL best practices.
• Develop strong relationships with technology and business leaders,
• Establish performance reporting for all IT teams and leadership, providing direction and support to drive sustained IT service delivery improvements.
• Develop and manage continual improvement plan for all ITIL processes.

Education and Experience:

• 0-5 years enterprise ITIL process management experience, with demonstrable expertise in CMDB, Change, Incident, Problem and Event processes.
• Enterprise Vendor Management experience preferred o ITIL v3 certification required, with demonstrable experience implementing enterprise processes
• Experience/certification in COBit, DevOps, Agile, Lean development and Six Sigma o Familiar with Business Architecture concepts (TOGAF)
• Ability to demonstrate managing large organizational changes with excellent collaboration skills
• Multiple ITSM tool transitions, recent ServiceNow or Remedy familiarity.

Competencies:

• Confident and composed communicator with experience presenting to C level leaders.
• Comfortable operating in white space without direction, including developing strategies and improvement plans.
• Organizational change management expertise.
• Able to clearly translate highly technical concepts in easy to understand business terms.
• Drives results and comfortable supporting them with data.

Company Description

Progilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.

Company Description

Progilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.