Job Description

This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interesting from internal stakeholders relating to customers’ experience with Fragile Pak. Customer enquiries can come through our Customer Satisfaction team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.

This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written.

• We require a high school diploma or equivalent level qualifications as a minimum.

Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2021 therefore now is the ideal time to join us for a highly rewarding and truly fantastic career

RESPONSIBILITIES:​

• Work with all departments within the company to ensure we meet customer requirements.
• Help support Customer Accounts.
• Always know our performance in the eyes of our customers.

QUALIFICATIONS AND SKILLS REQUIRED:

• Strong computer skills. Must work fast and error free. Sloppy mistakes can be very expensive in this position.
• Strong teamwork, communication, and people skills.
• Good Microsoft Office Suite skills.
• Must understand and be able to provide customer service.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Company Description

Great companies give excellent customer service, but how many consider a high-quality delivery experience as part of their brand? Progistics Distribution-FragilePAK is designed to be an extension of your brand by delivering Damage-Free, timely delivery on your behalf. A positive full cycle experience with your brand assures repeat business for you and a happy customer. As America’s premier oversize delivery network since 2004, we have provided a robust customer-focused order to door service for specialty and e-commerce retailers. Our customer-focused TAGNET technology tracks all your deliveries to over 42,000 zip codes in 48 states guaranteeing they arrive on time and Damage-Free. Progistics Distribution- FragilePak proprietary developed TAGNET and eDemand technology offers the distribution industry significant productivity gains and measurable customer service improvements. Our operations cover CA, NV, TX, WA, IL, IN, PA, GA and MA.