Company & Position Overview

RICAR Business Consulting LLC (RBC) is seeking a dependable and detail-oriented Program Administrative Coordinator – Government Services to support public-sector programs through front-line administrative and call center services. This role is ideal for a customer-focused professional who enjoys supporting the public, managing information accurately, and contributing to the smooth operation of government service programs.

RICAR Business Consulting LLC employs this role and supports a public-sector client through direct administrative and customer service activities.

Job Description Summary

The Program Administrative Coordinator serves as the front-line point of contact for public assistance and government service programs. This role is responsible for answering inbound calls, documenting interactions, logging and tracking requests, and providing routine follow-up and administrative support. The position plays a critical role in ensuring accurate information capture, professional customer service, and timely support for program operations.

Key Responsibilities

Core Responsibilities

• Provide administrative and operational support to consulting and program staff
• Maintain accurate records, documentation, and version control for program materials
• Support the preparation and organization of program deliverables and work products
• Perform routine clerical and coordination tasks to support program execution

Client and Project Responsibilities

• Answer inbound calls for government service and public assistance programs
• Log, track, and document calls, requests, and inquiries using established systems
• Provide basic information and guidance to callers in accordance with program procedures
• Route requests, issues, and escalations to the appropriate staff for resolution
• Perform routine follow-up on open items and document outcomes
• Support help desk and call center operations to meet service standards and response times

Required Qualifications

Minimum Management Consulting Experience

• Experience providing administrative, clerical, or program support in a professional environment

Specialized Experience Required

• Customer service, call center, or help desk experience
• Strong attention to detail and documentation accuracy
• Ability to follow established procedures and workflows
• Clear verbal and written communication skills
• Comfort working with tracking systems, databases, or ticketing tools
• Experience supporting public-sector or service-oriented programs is a plus

Education & Certifications

Required

• High school diploma or equivalent

Preferred

• Associate's or bachelor's degree in business, public administration, or a related field

Work Location & Arrangement

This role supports a public-sector client and may be delivered through a hybrid or on-site work arrangement, based on client and operational needs. Work may be performed at the client site, at the RBC office, or a combination of both.

Schedule & Position Type

• Full-time position
• Long-term engagement with potential extension
• Standard business hours, Monday through Friday
• No routine travel required

This position is contingent upon contract award. The anticipated start date for this role is February 2026, subject to final client authorization.

Compensation Range

$48,000 – $60,000 annually, equivalent to approximately $23–$29 per hour, commensurate with experience and qualifications.

Benefits Package

Eligible employees may receive a comprehensive benefits package, which may include paid time off, retirement plan options, health-related benefits, and professional development opportunities.

Equal Opportunity Statement

RICAR Business Consulting LLC (RBC) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions are based on business needs, job requirements, and individual qualifications.