Job Title: Program Assistant

Department: NC Pre-K

Reports To: Director of Children & Family Services

Direct Reports: N/A

FLSA Status : Non- Exempt Date: 09/2025

Position Summary

Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.

KEY RESPONSIBILITIES

Application Support and Customer Service

• Assists all families with the intake and application process for all subsidized childcare programs via:

  • Phone communication
  • In-person support

• Process Pre-K applications:

  • Input applications submitted in person and online
  • Return calls to parents inquiring about Pre-K or Subsidies Programs

**NC Pre-K Program Support
**

• Support Director of Children & Family Services with: * NC Pre-K enrollment process * Editing and distribution of applications * Eligibility criteria verification * Placement procedures implementation * Vacancy request responses * Parent communication

Diaper Bank Operations

• Assist with managing inventory & distribution protocols
• Maintain records
• Ensure regulatory compliance

Additional Duties

• Attend required meetings and training
• Follow all SSFC policies and procedures
• Perform other duties as assigned by supervisor
• Attend training related to:
  • Quality preschool education
  • Customer service
  • NC Pre-K requirements

Qualifications
Required:

• High School Diploma or equivalent

Preferred:

• Associate degree in early childhood education/development or related field
• Spanish language fluency (speaking, reading, writing)
• Two years office/administrative experience with comparable duties
• Valid North Carolina driver's license
• One year customer service experience

CORE COMPETENCIES

Technical Skills:

• Office computer packages proficiency (spreadsheet, word processing, databases)
• Ability to analyze monitoring report information
• Planning and coordination capabilities

Professional Attributes:

• Work effectively under minimal supervision
• Manage multiple tasks under varying deadlines
• Communicate effectively with stakeholders
• Present information in appropriate written formats

Knowledge Requirements

• Microsoft, Excel, PowerPoint, Outlook
• Experience working with Spanish-speaking community members (preferred)

PHYSICAL REQUIREMENTS

• Basic operational skills (fingering, grasping, talking, hearing)
• Extensive use of hands and arms
• Ability to sit, stoop, kneel, crouch, or crawl
• Sedentary work capacity (up to 10 pounds force occasionally)
• Visual acuity for computer operation
• Office mobility for computer access

DIRECT REPORTS: N/A

Job Type: Part-Time (24 hours per week)

Salary: $18.50 - $20.56 per hour

Location: Winston-Salem, NC 27106 (reliable commute required)

Benefits

This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits:

• SEP IRA Retirement Plan: Eligible after three months of employment.
• Holidays: Entitled to a pro-rated number of paid holidays.
• Bereavement Leave: Eligible for paid bereavement leave.
• Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities.
• Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week.