Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

About PCRI

Portland Community Reinvestment Initiatives, Inc. is a non-profit community development corporation with a mission “to preserve, expand and manage affordable housing in the City of Portland and provide access to and advocacy for services to our residents.” With over 800 units of affordable housing, PCRI’s unique mix of single-family homes, small multiplexes, and community apartments represents one of the last stable opportunities for low-income households to remain in their vibrant Portland neighborhoods. These homes and apartments are woven into the fabric of their neighborhoods and are a model for eliminating concentrations of poverty.

To accomplish PCRI’s goal of addressing involuntary displacement, PCRI established a displacement mitigation initiative, Pathway 1000, with the sole purpose and intent of slowing and reversing the involuntary displacement of long-term residents previously forced to move from N/NE Portland, and current residents at risk of displacement. Through the Pathway 1000 initiative, PCRI aims to build and create at least 1,000 homes in the next 10 years, many of which will be available to purchase. The homes will be located throughout the city of Portland, with the primary focus on the N/NE Portland neighborhoods where displaced families previously resided.

Position Summary:

The Homeownership Retention and Repair Coordinator is responsible for providing excellent service to clients by coordinating all the necessary functions for operating the Program. Providing an initial intake, provide referral and follow-up services, work with community partners to make sure the client receives the services for which they were referred, develop marketing materials, coordinate community events and present program information to individuals and small groups. This program provides information and assistance to help low-income senior homeowners retain their homes. This position operates collaboratively with all program partners, community partners, and departments within PCRI.

Essential Functions:

Assist clients with the intake process, program applications, eligibility verifications, and application status tracking and determine the client’s needs.

Project manage the repair process, including coordinating home health and safety assessments, scheduling bid conferences, accepting bids, and scheduling repairs.

Recruit and onboard new contractors from the community in alignment with the agency’s goals of promoting minority, women, and emerging small businesses.

Oversight of contractors hired to implement program goals.

Works closely with external partners such as: the City of Portland and the National Association of Minority Contractors (NMAC).

Provide project oversight by being present when the repair work commences, maintaining frequent contact with contractors to ensure work is progressing as promised, and accompanying the Assessor, who provides 3rd party reviews of work quality once the job is complete.

Provide related resources and assistance (e.g. financial wellness, credit repair, budgeting and saving, home repair).

Accurately prepare and maintain monthly and annual activity reports, invoices, budgets, program files, and other documents as required.

Maintain files following HUD compliance. Conduct regular reviews of participant files.

Collect and input data into WellSky to track clients, activities, and outcomes.

Perform follow-up activities with clients to ensure they complete their homeownership retention plans.

Make referrals to appropriate community partners.

Update client individual retention plans to address additional needs as they are identified.

Coordinate community meetings and events.

Develop marketing materials.

Develop narratives and performance data for grant applications, proposals, and annual contract renewals as assigned.

Attend training workshops in the community.

Present the program to individuals and groups at various places where potential clients congregate.

Maintain files with accuracy and efficiency.

Answer and respond to telephone calls and emails promptly.

Greet and assist clients via telephone, email, or in person respectfully and professionally.

Distribute program information to prospective clients and partners.

Schedule and coordinate appointments, meetings, and events as necessary.

Assist in the preparation of funding applications, reporting, and draw applications.

Driving to job sites and meetings is a requirement of this role; passed driving record check required.

Additional duties as assigned.

Job Scope:

The Homeownership Retention and Repair Coordinator reports to the Chief of People and Strategy and is the client’s first point of contact. This position requires excellent communication skills, organizational skills, and the ability to maintain client and community partner relationships. Attention to detail is critical for maintaining files, database programs, and scheduling appointments and events. This position may come into contact with sensitive financial information. Therefore, a high level of confidentiality and professionalism is essential. The Homeownership Retention and Repair Program Coordinator must be able to work as a team member and balance multiple priorities.

Education and/or Experience:

A high school diploma or GED is required; a college degree is preferred in business administration or a related field. A Bachelor’s Degree in public administration, social work, or a related field or at least two years of experience providing education and/or expertise in housing, lending, social services, or case management is preferred. Proven experience working with individuals who are low-income and/or communities of color. Home purchase, repair, and retention knowledge, including contractor engagement, home buying, and mortgage financing, is preferred.

Qualifications:

Self-motivation and self-organization are essential

Superior verbal, written, analytical, and interpersonal communication skills

Ability to preserve confidentiality

Ability to work creatively with management and department staff to achieve Homeownership Retention & Repair Program objectives

Aptitude for project management – particularly related to construction or home repair projects

Proficient with Microsoft Office Suite: Word, Excel, Outlook.

Ability to generate reports and business correspondence. Effectively present information and respond to potential residents and the general public.

Must be able to manage multiple and changing priorities.

Demonstrated Conflict Resolutions skills.

Supervisory Responsibilities:

This job has no supervisory responsibilities

Certificates, Licenses, Registrations:

Must have and maintain a valid driver’s license and be able to pass a driving record check as determined by PCRI criteria. Must also have access to a vehicle and maintain personal automobile insurance that meets PCRI guidelines.

Compensation / Benefits:

Salary is commensurate with qualifications and experience. PCRI provides a generous benefits package that includes 10 days of paid Vacation after the completion of one year of employment that increase over time to 20 paid days. In addition to paid vacation, PCRI’s annual benefits package includes 9 days of paid Sick Leave and 3 days of paid Personal Time Off, 11 paid holidays, employer-paid health coverage (medical, dental, vision) that requires a contribution for employee if dependents added to plan, Long Term Disability Insurance, 403(B) employer match contribution of up to 3% of employee’s annual salary. Voluntary benefits include: Life Insurance, Short Term Disability insurance, critical and accidental insurance.

Work Environment / Company Values:

This is not a remote position and is an in the office setting. PCRI is a fast-paced, highly engaged work environment. We strive to communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. We actively seek opportunities for professional development for our staff and promote a willingness to change for continual improvement.

PCRI is an EEO employer committed to the inclusion of all people in our workplace and programs.

Finance / Accounting office is located on 3rd floor of office building with no elevator.

Undergoing and passing a pre-employment criminal background and drug test may be required.

PCRI employees work on site and do not have any remote capabilities. This is an onsite role without an option to be hybrid or remote.

Physical Requirements:

Must be able to regularly walk up and down stairs up to 8 hours per day.

Must have the ability to stoop, twist, reach, and pull.

Must be able to sit and/or stand for up to 8 hours a day.

The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.

Reasonable Accommodations:

To perform this job successfully, an individual must be able perform each essential function and the physical demands satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Process:

Interested candidates should submit a resume and a cover letter addressing qualifications for the position via an online application system, by mail to the attention of Human Resources, PCRI, 6329 NE Martin Luther King Jr. Blvd, Portland, Oregon, 97211, by email at jobs@pcrihome.org, or fax to (503) 943-2844. This position is open until filled. Please note that only those candidates selected for an interview will be contacted.