Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Training & development

Vision insurance

PLA is looking for an experienced Program Customer support specialist to act as part of the program Customer support team as liaison between the program and the community/customers. Help provide superb Customer support services to include timely assistance and responses to customers needs, troubleshooting, and provide information to the homeowners for scheduled visits via phone, e-mail, chat and social media. Responsible for solving customer complaints, maintaining records and enhancing customer satisfaction to foster smooth coordination.

Duties:

Customer service support

Tracking and tracing shipments

General office/administrative coordination related to freight forwarding and logistics.

Requirements:

General office skills

Customer Service skills

Computer skills

Attentive detail

What Will I Be Doing as a Customer Support Associate?

· Provide prompt and professional support to program customers / homeowners communicating any visits by the program contracts via phone, email, and social media, ensuring a seamless service experience.

· Resolve any customer/homeowner questions/complaints with a solutions-focused approach that drives customer satisfaction.

· Update customer accounts and accurately log service requests using internal CRM tools to maintain precise records.

· Deliver exceptional customer care that strengthens program relationship with the customers/homeowners and promotes long-term collaboration.

· Support new team members by sharing knowledge and best practices through peer mentoring as you grow in the role.

What Do I Need to Bring to the Table as a Customer Support Associate?

· High School Diploma or GED required; additional college coursework or degree in business, communications, or related fields is a plus.

· Up to 2 years of experience in customer service, retail, hospitality, or other client-facing roles.

· Results-driven mindset with a strong work ethic and competitive spirit to exceed performance goals.

· Excellent verbal and written communication skills with a confident, friendly, and professional presence.

· Ability to quickly build rapport, foster trust, and maintain positive customer relationships.

· Genuine passion for delivering exceptional service and helping customers find the right solutions.

· Valid driver’s license and reliable transportation for travel to the program office 3 days a week and 2 days can work remotely.

· Flexibility to work varying schedules, including evenings and weekends, to meet Program needs.

Flexible work from home options available.