Program Director - Care Management

Brooklyn, NY

150-180K

Lead one of downstate NY's largest and most impactful care management programs. We're a respected, mission-driven agency serving over 4,000 clients, and we need an experienced leader to drive our expansive Health Homes program.

This is a rare opportunity to oversee a massive operation and a large multidisciplinary team, ensuring high-quality, coordinated, and compliant care for vulnerable adults and children with complex needs.

Key Responsibilities

• Direct daily operations for Health Homes Care Management, overseeing service delivery for more than 4,000 clients across adult and children’s programs.

• Supervise, develop, and support a sizable team of care management supervisors, care managers, and administrative staff.

• Monitor program metrics, caseloads, and documentation to ensure compliance and drive quality outcomes.

• Refine and optimize workflows, processes, and use of technology to scale services efficiently while maintaining high standards of care.

• Serve as the primary liaison with health plans, referral sources, oversight agencies, and community partners.

• Quickly address challenges—from regulatory shifts to staff or client crises—to ensure program stability and growth.

• Use data and reporting to guide program improvements and strategic decision-making.

• Foster a supportive, mission-driven culture that values collaboration, accountability, and ongoing staff development.

Qualifications

• Significant leadership experience within Health Homes, care management, or Medicaid-managed programs, with expertise in both adult and children’s services strongly preferred.

• In-depth knowledge of New York State Health Homes regulations, documentation requirements, and best practices in care coordination.

• Proven ability to manage large teams and complex programs, with a track record of achieving compliance, quality, and measurable outcomes.

• Strong analytical skills and comfort with data-driven program management and improvement.

• Dedication to serving high-need populations and the ability to lead with empathy, integrity, and resilience.

Why Join?

This is your chance to lead a high-impact program within a respected agency. If you’re energized by leading large teams, navigating complexity, and making a real difference, you’ll find the platform and support here to do your best work.

Email resume to: Baila@maiplacement.com