Benefits:

Bonus based on performance

Competitive salary

Paid time off

Training & development

About Us

We are a mission-driven home care agency dedicated to providing exceptional, person-centered services for individuals with developmental disabilities. Our team fosters an inclusive, empowering environment where clients and staff alike can thrive.

Position Summary

We’re seeking a visionary and compassionate Program Director to lead our organization with strategic insight and operational excellence. This role is ideal for a dynamic leader passionate about advocacy, compliance, and quality care.

Key Responsibilities

Set the strategic direction and oversee day-to-day operations of the agency

Manage and guide a dedicated team in delivering high-quality services

Design and implement scalable processes and systems that streamline operations, enhance team productivity, and improve service delivery across the organization.

Ensure compliance with DDA (formerly DIDD), MCOs, and billing/claims processes

Build and maintain relationships with stakeholders, Independent Support Coordinators, and community partners

Lead and support staff development, training, and performance

Manage agency budget, financial procedures, and reporting

Maintain readiness for DDA quality enhancement surveys

Uphold confidentiality and regulatory standards for personnel and client records

Monitor and enforce agency policies and licensing requirements

Participate in ongoing professional development and training

Ensure consistent business growth by aligning team performance with organizational goals, fostering accountability, and driving operational improvements across all service areas.

Required Qualifications

5+ years of leadership or technical experience in intellectual/developmental disabilities services

2+ years of leadership in a complex human services organization

Experience with Tennessee DDA (formerly DIDD) and major MCOs

Familiarity with Family Model Services, Community Living Support, and Day Services

Strong understanding of billing and claims processes

Bachelor’s degree in business, public administration, human services, or related field (master’s degree preferred)

Valid driver’s license, clean driving record, and current liability insurance

Ability to pass background checks and complete DDA-mandated training

Technically savvy, with proficiency in Google Workspace, Microsoft Office, and general office systems

Willingness and ability to travel throughout West Tennessee

Ideal Candidate

Mission-driven and people-focused

Technically savvy and detail-oriented

Skilled communicator and collaborator

Proactive problem solver with a strategic mindset

Committed to equity, inclusion, and continuous improvement

Ready to lead with purpose? Apply now and help shape a more inclusive future for individuals with developmental disabilities.