Job Title:
Program Manager 1
Overview:
1. Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our Decency Quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
2. About AI & Decision Product Enablement (AI&DPE)
AI & Decision Product Enablement (AI & DPE) is Mastercard's innovation engine for AI-driven decisioning at global scale. Our mission is to enable industry-leading AI and decisioning products that power real-time intelligence across the Mastercard network and beyond-delivering business agility with resiliency, availability, and elastic scalability.
AI & DPE is comprised of multiple programs supporting over 50 different market facing products across Mastercard Services product groups which protect and enable our cardholders, deliver valuable services to our thousands of customers, and both enable significant revenue and protect Mastercard.
We build and enhance products that process global volumes every second with latency measured in milliseconds, supporting hundreds of AI models and hundreds of thousands of business rules to protect and optimize commerce worldwide.
3. The Role:
The Program Manager1 role provides coordination and execution support at the division level, ensuring that strategic initiatives are planned, organized, and delivered effectively. This role is responsible for managing the flow of work, aligning priorities, and maintaining structure across efforts that support the executive leadership office. It emphasizes organizing development and implementation activities, driving clarity in timelines and deliverables, and supporting operational rhythms that enable leaders to make informed decisions efficiently.
In practice, this role contributes to the leadership office by bringing discipline to planning, guiding execution through structured processes, and ensuring that milestones and cross-team activities remain on track. It serves as a connective function-translating strategy into coordinated actions, maintaining oversight of execution progress, and helping remove blockers that could impede delivery. Through consistent operational stewardship, the Program Manager1 strengthens execution excellence and supports the organization's ability to deliver on high-priority initiatives.
All About You:
- Strong written and oral communications
- Experience planning and organizing amidst changing and competing priorities
- Ability to represent team services with confidence to stakeholders and adjacent teams, organizing meetings and follow-up actions as needed.
- Competent in identifying, tracking, and mitigating needed actions, risks and issues across programs, ensuring proactive communication and escalation.
- Comfortable working across both business and technical stakeholders, translating needs and ensuring clarity of scope, outcomes, and priorities.
- Solid critical thinking skills to apply to issues and topics to decern actions.
- Highly organized with strong communication skills, able to simplify complex information and craft clear, actionable narratives for diverse audiences.
- Proactive and outcome-driven mindset, with the ability to take ownership of ambiguous spaces and bring structure where needed.
Requirements:
- Bachelor's degree preferred (or demonstrated experience aligned to the position)
- Strong experience and familiarity with the Sharepoint suite of products, Microsoft Word, Powerpoint, and Excel is required.
- Experience with Confluence, One Note or other tools for organization management a plus.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.