Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
What is Grocery Connect?
Grocery Connect is creating a network of tech-enabled access hubs that are designed to address various economic and social drivers of health. We focus on food & nutrition insecurity, economic mobility, and digital inclusion.
Background: Grocery Connect, a program of Bonton Farms, is committed to improving convenient access to fresh, healthy food in Dallas… and beyond. At its core, the program addresses systemic barriers – such as transportation, affordability, and digital exclusion – by building partnerships with industry, complementary nonprofit service providers, healthcare + academic networks, and its backbone grocery partner Kroger. This consortium-supported approach enables Grocery Connect to provide immediate relief to food-insecure families, in addition to empowering communities through sustainable, long-term solutions.
Job Overview
As the Program Manager of Grocery Connect, your mission is to oversee the day-to-day programming and operations of Grocery Connect centers in Dallas. You will lead program implementation, manage operational workflows, and supervise staff to ensure high-quality service delivery and client (or, “Connection”) satisfaction. This role requires a nimble, detail-oriented leader with strong organizational skills who can manage multiple programs simultaneously while maintaining operational excellence. You will work closely with community partners, support team development, and ensure consistent program quality across all Dallas locations.
Key Responsibilities
Program Operations Leadership
Oversee daily operations of Grocery Connect centers in Dallas, ensuring consistent service delivery and client satisfaction
Develop and refine operational processes and workflows to optimize program efficiency
Monitor program quality and implement continuous improvements based on client feedback and outcomes
Travel locally to center locations and partner sites, as needed
Program Oversight
Directly manage the "Snack Lab" and "Cooking up Connections" programs, including scheduling, curriculum delivery, and participant engagement
Coordinate marketing efforts to help promote programs and encourage community participation
Track program attendance, engagement, and outcomes to ensure program effectiveness
Team Management
Promote a culture of kindness, attention to detail, innovation, and accountability
Provide supervision, coaching, training, and performance feedback to team members
Create and maintain staff schedules, ensuring appropriate coverage for all programs
Partnership & Community Engagement
Maintain and strengthen existing partnerships with local organizations in the food access, healthcare, and education sectors
Participate in community meetings and collaborative initiatives and, on occasion, media engagements, as Grocery Connect's representative
Budget and Program Metrics
Track and report on program metrics, including participation rates, client outcomes, and operational efficiency
Monitor program budgets and expenses, ensuring fiscal responsibility and alignment with organizational goals
Required Qualifications
Bachelor's degree in a relevant field (e.g., Public Health, Social Work, Nonprofit Management, Business)
Minimum 3-5 years of program management experience with demonstrated success in program implementation and oversight
Proven supervisory experience managing staff and coordinating team activities
Experience working in Dallas communities with understanding of local needs and cultural dynamics, particularly community-based programming or social services
Excellent verbal and written communication skills with ability to engage diverse stakeholders
Ability to manage multiple programs simultaneously while maintaining quality standards
Commitment to equity, inclusion, and the mission of Grocery Connect and Bonton Farms
Proficiency in budgeting, data collection, and program reporting, as well as Office and/or G Suite and database management systems
Preferred Qualifications
5-7 years of program management experience, preferably in nonprofit, food access, public health sectors, or sales
Experience with health equity, food justice, or community development programs
Work Environment & Physical Requirements
Daily work primarily based in Dallas Grocery Connect centers
Must be able to stand and walk for extended periods during program activities and events
Ability to lift and carry up to 25 pounds for program materials and supplies
Must be comfortable working in various environments, including community and recreation centers and outdoor locations
Some evening and weekend work required for programs and community events
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions