The Program Manager is responsible for leading new customer programs and customer-requested engineering changes from initial launch through stable production. This role ensures projects meet defined technical requirements, timelines, and budgets while coordinating cross-functional teams, customers, and suppliers. The Program Manager remains engaged beyond production launch to support ramp-up and achieve targeted production rates.
Key Responsibilities
Program & Project Leadership
- Serve as the primary point of contact between internal teams, customers, and suppliers throughout the program lifecycle
- Develop, maintain, and manage detailed project timelines from program kickoff through post-launch support
- Assemble and lead cross-functional project teams, ensuring accountability and progress against milestones
- Drive projects to meet technical specifications, timing commitments, and approved budgets
Customer & Commercial Coordination
- Support commercial discussions related to product changes and scope adjustments
- Coordinate engineering changes with customers and internal stakeholders from both a technical and commercial perspective
- Actively manage day-to-day communication with customers to resolve issues and maintain alignment
Financial & Reporting Oversight
- Prepare, submit, and monitor project budgets
- Coordinate customer and supplier invoicing in collaboration with finance
- Track program costs and provide regular status, progress, and budget reports to leadership
Launch & Operational Support
- Lead APQP activities and support successful program launches
- Remain involved post-launch to ensure production stability and achievement of quoted run rates
- Coordinate internal departments and suppliers to resolve launch and production issues
Process & Documentation
- Maintain accurate project data, including bills of material, part numbers, material certifications, and costing information
- Facilitate and lead internal and external meetings with customers and suppliers
- Ensure documentation, reporting, and project records are kept current and accurate
Experience Requirements
- Minimum of 10 years of experience in automotive manufacturing environment
- Preferred 5 years experience in tooling, machining, or related engineering disciplines
- Proven experience working directly with customers and external suppliers
Education & Training
- Bachelor’s degree preferred or
- Technical degree or
- Journeyman trades background with completion of a minimum 2,000-hour apprenticeship
Skills & Competencies
- Strong proficiency in Microsoft Office and general computer applications
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Excellent interpersonal skills, including written and verbal communication
- Strong listening skills and the ability to navigate conflict and drive resolution
- Organized, detail-oriented, and comfortable working under pressure
About Expert Connections
Expert Connections is a boutique recruiting firm specializing in leadership and technical placements in manufacturing, automotive and automation industries. We partner closely with clients and candidates to deliver a high-touch, insight-driven search experience rooted in deep industry knowledge.