About the Role

The Program Manager will drive the design, implementation, and optimization of scalable technology solutions that support our growing GTC organization and business. This role is ideal for a hands-on leader with a deep understanding of global trade operations, system integrations, and project management best practices.

The Program Manager will serve as the subject matter expert (SME) for compliance-related technology initiatives across regions, with a focus on enabling efficiency, automation, and scalability in a highly dynamic environment.

Key Responsibilities

• System Implementation: Lead the global rollout of trade compliance systems (e.g., OCR), including tools for classification, screening, license management, and import/export automation.
• Technical Subject Matter Expert: Act as a key technical resource for system configuration, data integration, and operationalizing compliance requirements.
• Global Collaboration: Partner with regional compliance teams to align global system standards with local needs.
• Training & Enablement: Design and deliver user training programs to support system adoption and compliance readiness.
• Project Ownership: Manage end-to-end implementation projects, including vendor coordination, timeline and resource tracking, testing, and documentation.
• Technology-Driven Solutions: Identify opportunities to automate manual trade compliance processes and integrate AI or chat-based tools for efficiency.
• Cross-Functional Partnership: Translate business needs into digital solutions by working with IT, engineering, logistics, legal, and compliance teams.
• Process Optimization & KPIs: Apply continuous improvement methods to scale workflows, reduce errors, and maintain dashboards for key performance tracking.

Required Qualifications

• Bachelor’s degree in Information Systems, Business, International Trade, Supply Chain, or a related field
• 7–10 years of experience in global trade compliance with a strong focus on technology and operations
• Deep experience implementing and optimizing compliance systems such as SAP GTS, Oracle GTM, Descartes, Integration Point, Amber Road, or similar platforms
• Strong understanding of cross-border operations, global trade regulations (e.g., EAR, ITAR, Customs, FTA, sanctions), and compliance workflows
• Familiarity with data governance, system architecture, and API integrations
• Hands-on experience applying Lean, Six Sigma, or other continuous improvement methodologies to compliance operations

Desired Qualifications

• Master’s degree or J.D.
• Industry experience in semiconductor, aerospace, defense, or high-tech manufacturing
• Demonstrated experience managing complex, cross-functional projects; PMP certification preferred
• Knowledge of export classification processes, licensing workflows, and customs broker integration
• Experience working with ERP systems, agile teams, and cloud-based platforms
• Strong analytical and critical thinking skills, with a solution-oriented mindset and strategic focus
• Excellent communication and stakeholder engagement skills, with the ability to influence across global and cross-functional teams
• Ability to thrive independently and collaboratively in a fast-paced, global environment