Job Description

The Program Manager is responsible for the success, retention, and growth of key customer accounts, across Informa TechTarget’s brand to demand product suite of services. This individual will serve as a trusted partner to clients, helping them achieve their marketing objectives while ensuring seamless delivery of services. The Program Manager will collaborate with cross-functional teams to meet client needs and maintain strong, professional relationships at all levels of the customer organization.

Key Responsibilities

Customer Success and Account Management

• Act as the primary point of contact for assigned customer accounts.
• Establish and maintain productive relationships with key customer personnel, including senior leadership.
• Proactively assess and address customer needs, identifying risks and opportunities to optimize program outcomes.
• Deliver quarterly business reviews, presenting performance metrics and ongoing value to client stakeholders.

Strategic Consultation and Program Delivery

• Advise clients on content marketing strategies, industry best practices, and opportunities for optimization.
• Ensure the successful delivery of purchased services, managing client expectations and resolving escalated issues.
• Apply company methodologies and processes to enhance customer programs and achieve desired outcomes.

Internal Collaboration and Coordination

• Work closely with internal teams, including content strategists, ad operations, sales, and leadership, to fulfill client objectives.
• Collaborate on the development and scoping of new or additional engagements as needed.

Qualifications

• 3-5 years of experience in digital marketing, Enterprise SaaS, or content marketing in a customer success or account management capacity
• Demonstrated knowledge of content marketing, marketing analytics, digital marketing, advertising, and email marketing
• Strong verbal and written communication skills
• Proven ability to manage and drive success within an enterprise account framework
• Strategic thinker with a track record of solving complex challenges and delivering business results

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $70,000- $75,000 based on experience.

• This posting will automatically expire on 09/30/2025.