This is a hybrid role based at Headquarters.

The Program Manager is responsible for strategizing, implementing, and overseeing multiple cross-functional projects and initiatives that align with organizational objectives. This role involves coordinating efforts across software development, manufacturing, engineering, marketing, and sales teams to deliver comprehensive manufacturing solutions. The Program Manager ensures that projects stay within scope, budget, and timelines and that projects are resourced appropriately. The ideal candidate will drive continuous business impact through effective management of diverse projects, product capabilities, and technical systems.

You will

• Manage multiple projects and initiatives in parallel, ensuring teams are focusing on the correct priorities and deliverables. Responsible for holding task owners accountable to progress and delivery thus ensuring efficient and successful project execution
• Collaborate closely with the project owner, technology owner, and cross-departmental teams to formulate the scope, deliverables, necessary resources, work plans, budgets, and timelines for projects.
• Monitor and track project changes, ensuring all modifications are documented and communicated appropriately, ensuring stakeholders understand the costs and trade-offs of decisions. Facilitates discussions as necessary to address and resolve significant deviations from the original project plan.
• Facilitate project retrospectives, gathering and sharing lessons learned to enhance future project execution and outcomes..
• Balance the needs and expectations of diverse groups while ensuring that project goals align with business objectives. Works to secure stakeholder alignment and commitment, fostering collaboration and communication with all involved parties.
• Oversee the project's estimates and budget, tracks expenditures, and ensures costs are aligned with forecasts and deviations are communicated and managed. Owns providing awareness and reporting out of estimate/ budget updates and variances.
• Engage Quality Assurance team to scope and apply needed testing. Verifies all testing is complete and open issues are mitigated or accepted.
• Act as central communication point ensuring alignment and effective information flow. Maintains clear and effective communication with the project team, leadership, stakeholders, and other relevant parties.
• Identify, assesses, and manages project risks promptly and effectively. Partners with the team to develop mitigation plans and contingency strategies. Ensures that risks are documented (RAID log), escalated appropriately, and managed proactively.
• Monitor project progress, tracking key performance indicators and milestones. Delivers consistently/regularly timed status reports and communicates any deviations from the plan to project team, project leadership (Owners, Sponsors), key stakeholders, and any other relevant parties.
• Collaborate with resource managers and leadership to secure necessary cross-functional resources. Partners across departments to assess capacity needs. Manages and reports on resource allocations and proactively identify and address resource contention risks across initiatives to drive resolution. Move this one up—near building the plan
• Partner with project owners, technology owner, and lead business analyst to define and track common metrics for project success, such as project completion time, budget adherence, ROI and defect reduction rates.
• Proactively identifies new opportunities, advocates for advancements, and implements changes that positively impact efficiency and efficacy of project/program management practices, and standards.
• Actively engage by participating in meetings, training sessions, and group activities; champions and educates others on processes; models professional behavior; and pursues continuous professional development by seeking and incorporating feedback.
• Other duties as assigned.

What it takes

• Bachelor’s degree in business, management, or a related area or relevant experience.
• 5+ years of direct experience managing technical projects consisting of multiple teams and varying durations.
• 5+ years managing complex programs consisting of multiple projects with multiple inter-dependencies.
• 5+ years indirectly/directly leading cross functional teams to deliver on highly complex programs.
• Experience with standard project management tools and dashboards.
• Experience in delivering programs in a matrixed organization
• Understanding of Agile principles and delivery methodology
• Innate sense of accountability/responsibility for successful delivery.
• Ability to communicate and present at all levels of the organization. Strength in presenting information effectively at C-Suite level.
• Strong critical thinking skills
• Ability to navigate complex situations and lead teams to drive toward an effective solution.
• Proven ability to manage varying perspectives and align on a common goal.
• Skilled in engaging and communicating with a diverse range of individuals at varying levels, including software developers, engineers, executives, manufacturing staff, and other business professionals.
• Possess a "leadership" mindset with the ability to motivate and inspire teams to achieve our objectives.
• Effective and adaptable style that aligns with the Client culture, emphasizing collaboration, flexibility, innovation, and a focus on results.
• Strong interpersonal skills with ability to build trusted relationships across the organization.

Bonus points for

• PMI certification.
• Technical understanding of websites, client-server applications, software architectures.
• Experience with Agile, Scrum and other software development practices.
• Formal project management training.
• Experience in managing projects involving CRM systems, particularly Salesforce.
• Working knowledge of digital manufacturing.

What's in it for you

• We offer a competitive Total Rewards Program including:
• Salary, Bonus, Long Term Incentives
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental & Vision
• Basic and Supplemental Life Insurance
• Short-Term & Long-Term Disability
• Paid caregiver leave
• PTO + Holiday Pay + Wellness Hours + Volunteer Hours
• 401k with company match & immediate vest
• Employee Stock Purchase Program at a 15% discounted rate