Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

AET Federal is seeking a disciplined Program Manager who currently obtains a Top Secret clearance (SCI eligible) with at least 8 years of experience in managing IT Operations and Maintenance program(s). The Program Manager will work a full-time on-site position overseeing multiple assignments and projects. The ideal candidate will be an expert in managing multiple teams and obtain expertise in O&M and help desk related tasks.

Specific Duties Include:

Overseeing multiple projects including but not limited to call monitoring, incident monitoring, performance metrics, help desk tickets (Tier I, II, III)

Responsible for communicating with stakeholders, project operators, customers, and peers

Mitigating risks and knowledge management

Collecting and monitoring performance metrics comparing team member's performance using statistical and graphing reporting tools

Overseeing incident monitoring by reviewing tickets entered by the Enterprise IT Help Desk team against established standards

Managing all IT operations, maintenance, and team of 20 individuals.

Requirements:

Minimum of 7 years of experience serving as a Program Manager

Project Management Certification (absolute must)

Able to work in Colorado Springs, CO (no on-site work)

Degree in Computer Science, Information Technology, or related field

Experience planning, directing, coordinating, and managing the contractor’s proposed methodologies and approach for a project or program similar in size, scope, and complexity to this contract.

Experience with DoD networks including TS/SCI and presenting recommendations and findings to senior Government officials.

Demonstrated project management experience, particularly in IT and network management