About the Position:

This is an Essential Position which means you are required to report to work in inclement weather, and during emergency events without delay or disruption.

This is a Floater Shift, 3-11PM Monday-Friday; must be able to work some weekends, Holidays and overnight shifts (11PM-7AM), as needed.

This position is full-time, 40 hours work week, with health and welfare benefits.

Requirements:

Customer Service Experience or Hotel Experience

Demonstrates excellent written and oral communication skills.

Demonstrates database management knowledge / skills.

Proficient aptitude for using MicroSoft Office application.

Responsibilities:

Provide best customer service practices

Greet, check in, and checkout the Lodge guests

Answer and direct all phone calls

Generate and distribute night audit reports

Respond to emergency situations

Apply policies and procedures

Prepare room inventory

Maintain room availability

Arrange campus shuttle transportation

Assign room keys accordingly

Assist guests with locked safes

Maintain a clean, safe, fully stocked and organized work area

Check and balance all future reservations for patients

Provide daily continental breakfast for all guests

Process reservations on the Visual One system

Resolve guest complaints within scope of authority; otherwise refer the matter to the management

Balance all shift audits in order to correct any errors that might impact patients/caregivers stay at the Lodge

Coordinate repairs with maintenance team

Assist in dealing with problems as they arise and day-to-day trouble shooting

Ensure that shift handovers and briefings are carried out