Project Coordinator / Customer Service Representative (ADA Signage & Print Production)

Job Description
ABC Imaging is seeking a motivated and detail-oriented Project Coordinator / Customer Service Representative with an interest in the ADA signage and visual communications industry. The ideal candidate will have experience with the Adobe Creative Suite and a strong interest in print production, signage workflows, and project coordination.

This role supports high-end retail clients and involves managing projects from intake through delivery in a fast-paced production environment. Training will be provided for the right candidate.

Key Responsibilities

• Develop and document job workflows and production instructions for signage and print projects
• Create and manage production schedules to ensure on-time delivery of all projects
• Support full project lifecycle management from intake to completion
• Maintain a strong eye for color accuracy, print quality, and production standards
• Assist with customer service, project communication, and client updates
• Support billing and administrative coordination as needed
• Oversee packaging, shipping preparation, and logistics tracking of all deliverables
• Manage shipping coordination and delivery status updates
• Conduct research and development (R &D) for new projects, including sourcing materials and defining production methods
• Troubleshoot production challenges and apply strong problem-solving skills
• Track and report project data using Microsoft Excel (intermediate level required)

Qualifications

• Experience or interest in the signage, ADA signage, or print production industry (preferred)

• Familiarity with Adobe Creative Suite (especially design applications such as Illustrator, InDesign, or Photoshop)

• Strong understanding of project coordination and production workflows

• Excellent communication and customer service skills

• Strong attention to detail with a focus on quality control and accuracy

• Ability to manage multiple projects in a fast-paced environment

• Proficiency in Microsoft Excel (intermediate level)

• Strong problem-solving skills with ability to manage production challenges and changing priorities