Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About the Role:

We are seeking a highly organized and customer-focused Project Coordinator (PC) to join our team at Floor Interior Services, Corp. In this role, you will serve as the key liaison between our customers, retail partners, and installers—ensuring projects are completed with accuracy, efficiency, and exceptional service.

Our ideal candidate is proactive, empathetic, and thrives in a fast-paced environment. You’ll be the problem-solver customers trust, the communicator installers rely on, and the team player who keeps projects moving smoothly from start to finish.

Key Responsibilities:

Schedule installations and confirm daily appointments with customers.

Track and monitor installation progress and service calls.

Act as the first point of contact via phone, email, and text for customers, retail partners, and installers.

Guide installers in the field to ensure high-quality project delivery.

Assist in resolving customer concerns—including site visits when needed.

Document and maintain accurate records of interactions, accounts, and project updates.

Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.

Escalate store or project issues when appropriate.

Deliver service with urgency, professionalism, and attention to detail.

Skills & Qualifications:

1–3 years of experience in a project coordination or customer service role.

Strong organizational and problem-solving abilities.

Excellent verbal and written communication skills.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Proficient with Microsoft Office (Outlook, Excel, Word).

High school diploma or equivalent required.

Customer service background is a must.

Bilingual (English/Spanish) highly preferred.

Knowledge of the flooring industry is a plus.

Why Join Floor Interior Services?

For over 20 years, Floor Interior Services, Corp. has been a trusted leader in delivering high-quality interior solutions. We take pride not only in our craftsmanship, but in our commitment to customer satisfaction and the growth of our employees and installers.

As part of our team, you’ll have the opportunity to make a real impact—helping customers transform their spaces, while building a rewarding career in a supportive environment.