About ProVal

ProVal is a consulting firm focused on helping Managed Service Providers (MSPs) optimize their operations and technology systems. Our clients rely on us to improve their business processes, integrate key tools, and support them through complex transitions like mergers and acquisitions.

We work with MSPs on complex, multi-work-stream projects that involve consulting, technical execution, and change management. We're looking for a highly organized Project Coordinator / Project Assistant who can act as the operational hub across these engagements—keeping projects moving, people aligned, and customers informed.

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_Role Overview _

This is a coordination first role, not a hands on engineering position. While you'll work closely with technical consultants and engineers, your primary responsibility is to quarterback projects from an organizational and communication standpoint.

You will support projects that may include technical assessments, tool implementations, integrations, and operational improvements. You do not need deep MSP or Tier3 technical experience. Instead, success in this role comes from strong organization, proactive follow up, and the ability to translate plans into clear execution.

Work Location & Schedule

• **Hybrid role based in Altamonte Springs, FL **

• Mix of in office collaboration and remote work

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_Key Responsibilities _

Project Coordination & Delivery Support

• Assist sales team with project scoping by consulting and coordinating with technical experts.

• Assign projects based on bandwidth, availability and scheduling

• Coordinate multiple concurrent client projects from kickoff through completion

• Track project milestones, deliverables, dependencies, and risks

• Ensure internal teams understand responsibilities, timelines, and expectations

• Proactively follow up to keep work moving and commitments on track

• Support team with scheduling, logistics, and task tracking

• Present management with project reports on a regular cadence, identifying risk areas and opportunities

Client Communication & Expectation Management

• Serve as a coordination point of contact for clients during active projects

• Schedule and organize project meetings, check ins, and working sessions

• Help communicate scope, timelines, and next steps clearly to clients

• Support consistent, professional status updates and documentation

• Serve as an escalation point for clients

Operational & Documentation Support

• Maintain project plans, task lists, and status updates

• Capture meeting notes, action items, and follow ups

• Assist with Statements of Work (SOW) coordination, change tracking, and project documentation

• Help standardize project coordination templates, workflows, and best practices

**Cross Functional Enablement **

• Work closely with consultants, engineers, and leadership across service lines

• Identify risks, bottlenecks, or misalignment early and escalate appropriately

• Help bridge communication between technical and nontechnical stakeholders

• Support capacity awareness and prioritization across multiple projects

_What We're Looking For _

Required Skills & Experience

• 2–5 years of experience in a project coordinator, project assistant, operations, or professional services role

• Exceptional organizational and time management skills

• Strong written and verbal communication skills

• Comfort managing multiple priorities in a fast paced, client facing environment

• High attention to detail and strong follow through

• Experience using project management and collaboration tools

Helpful but Not Required

• Experience working in a consulting, MSP, or technology services environment

• Exposure to technical or IT related projects

• Familiarity with SOWs, project scoping, or professional services delivery

Why This Role

• You'll have clear ownership over keeping projects organized and delivered

• You'll work closely with experienced consultants and technical leaders

• The role offers growth toward formal project management or delivery leadership

• Your impact will be visible across customer satisfaction and internal efficiency

What We Offer

• Opportunity to shape and lead ProVal's partner success strategy.
• Work within a fast-growing, highly respected MSP consulting organization.
• Career growth, mentorship opportunities, and cross-functional exposure.
• Collaborative, people-first culture with a focus on excellence. Flexible, hybrid schedule.
• Benefits: Flexible Paid Time Off; Health, Vision, & Dental Coverage; 401k with Company Match (up to 4%)

Why ProVal?
At ProVal, we pride ourselves on having one of the most unique teams around! Our team brings experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team member, you'll collaborate with innovative thinkers and have plenty of opportunities for professional growth.

We offer a comprehensive benefits package that includes flexible PTO, medical, vision, dental, and more. We believe in work-life balance, with no on-call expectations, and hours limited to Monday through Friday, 8 to 5.

At ProVal, we foster a positive and fun company culture where we support each other's growth and success.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity.