Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Position Summary/Purpose

Support multiple Project Managers and their teams by helping build strong, cooperative relationships with customers and internal teams. Work to quickly resolve any issues that come up and encourage a team-based approach to ensure a smooth, seamless process.

Help coordinate schedules and support the delivery of services so that projects are completed on time, on budget, and to the customer’s satisfaction—restoring their property to its pre-loss condition as quickly as possible.

Primary Duties and Responsibilities · Support, facilitate, and coordinate the work of multiple project teams and Project Manager. · Identify and remove barriers to successful completion of overall projects. · Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers, and customers. · Answer phones and handle incoming calls. · Assemble emergency services estimates. · Develop customer material allowances and selection sheets. · Complete and track contracts, invoices, submittals, and estimates. · Provide timely project status updates to Project Manager. · Maintain project work schedules and files. · Collect production daily site reports. · Prepare change orders and supplements. · Purchase materials and schedule deliveries. · Facilitate customer warranty and satisfaction survey. · Secure client payment.

Additional Duties and Responsibilities · Maintain project files. · Attend and assist in conducting company meetings.

Working Relationships and Scope · Establishes collaborative relationships among project and constituent groups. · Coordinates with Marketing for follow-up and job evaluation with customers. · Coordinates with customer and administration function for timely collection of project payment.

Performance Competencies · Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.

· Written Communication Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.

· Team Building Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.

· Planning and Organizing Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers.

· Customer Focus Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.

· Technology Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications – Knowledge, Skills, and Abilities

· Education and Experience

High school diploma (or GED) plus three (3) to five (5) years of experience working in construction or restoration industry.

· Financial Reports and Budgeting

Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

· Negotiation Skills

Wins by creating advocates, not enemies, when negotiating.

· Computer Skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.

· Listening Skills

Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

What We Offer :

Competitive Pay

Work with a growing company

Advancement Opportunities

Bonus Opportunities

Employee Referral Program

PTO (Vacation and Sick)

Paid Holiday

401K

Paid Training

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.