Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Tuition assistance

Vision insurance

Job description

Job Overview

Royal Restoration is a growing property damage restoration company specializing in emergency services (water, mold, fire), contents cleaning services, and full reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.

We are seeking an experienced Project Coordinator with strong TPA/SLA workflow experience to support and help our project coordination . This role is ideal for someone who is organized, proactive, and experienced with keeping repair projects moving—from approval through completion—while maintaining strong documentation, scheduling, and communication.

Position Overview

The Project Coordinator is responsible for coordinating Mitigation and repair/reconstruction jobs from assignment through completion and closeout. This role requires a strong understanding of insurance repair workflows, documentation standards, scheduling, subcontractor coordination, material tracking, and supporting billing/collections processes—especially within TPA-driven programs and SLA timelines.

Key Responsibilities

Coordinate reconstruction/repair projects across multiple trades (drywall, paint, flooring, cabinetry, trim, electrical, plumbing, HVAC, etc.)

Manage job intake, work authorizations, customer onboarding, and required documentation

Support compliance for TPA programs and SLA/KPI timelines, including (as applicable):

Contractor Connection

Alacrity

Sedgwick

Schedule and manage job milestones: site visits, walkthroughs, subcontractors, material deliveries, inspections, and completion dates

Request, collect, and organize subcontractor bids, scopes, COIs, W-9s, pricing, and availability

Coordinate ordering, lead times, and delivery of materials (cabinets, flooring, drywall, paint, fixtures, etc.) to prevent delays

Maintain accurate and complete documentation: photos, notes, signed approvals, change orders, permits/inspection updates (as applicable), and closeout files

Assist project managers/estimators with estimates, supplements, and approval requests by gathering needed documents, photos, bids, and supporting details

Communicate clearly with customers, property managers, subcontractors, adjusters, and TPA reviewers to keep projects moving

Maintain accurate internal job tracking and status reporting (timelines, blockers, next steps, and responsibilities)

Proactively identify delays and help resolve issues before they impact schedules, approvals, or customer satisfaction

Support project managers and field teams with day-to-day coordination to ensure smooth execution

Assist with billing and accounts receivable (AR) follow-up by contacting customers and stakeholders on outstanding balances, confirming payment status, documenting communications, and coordinating with accounting to resolve invoice questions or closeout requirements

Required Qualifications (Must Have)

TPA program experience / SLA-driven coordination experience (repair/rebuild side)

Experience coordinating reconstruction/repair projects in restoration or construction

Strong scheduling and multi-project management skills in a fast-paced environment

Excellent written and verbal communication, with high customer service standards

Strong attention to detail, follow-through, and documentation discipline

Comfortable using software and systems (project management, estimating, documentation tools)

Preferred Qualifications

Xactimate experience (or ability to learn quickly)

Experience with large-loss, multi-unit, or multi-trade rebuilds

Knowledge of insurance billing, invoicing, change orders, and closeout packages

Prior restoration or construction office coordination background

Experience supporting AR/collections processes (customer follow-up, invoice questions, closeout support)

Job Type

Full-time

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Paid training

Vision insurance

Work Location: In person

About Us:

Royal Restoration Inc. has been serving the Springfield, VA community for over a decade, providing top-notch restoration services that customers trust. Our commitment to quality, integrity, and customer satisfaction makes us a leader in the industry, and our team members enjoy a supportive and dynamic work environment that fosters professional growth.