Job Description

Project Expedition, a fast-growing travel startup, is hiring a front-line client experience representative to work directly with our clients handling queries, questions, and quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy finding solutions for clients.

At Project Expedition, we connect people with the best tours and activities around the world, and aim to provide industry-leading service and support. As a member of our Front-Line Client Experience team, you will be the first point of contact for the majority of our client engagements.

Responsibilities:

• Communicate through live chat, phone, and emails via a ticketing system.
• Handle conversations ranging from basic questions about tours and destinations, to troubleshooting client issues in real-time.
• Impress clients by resolving inquiries in a prompt, professional, and friendly manner.
• Interact with tour operators from all over the world on a daily basis (in English).
• Proactively bring ideas forward for improving the overall customer experience.

The ideal candidate will:

• Excel at multi-tasking and prioritization.
• Enjoy problem solving and going above and beyond for clients.
• Possess strong attention to detail.
• Be fluent in written and spoken English.
• Work well independently and as part of a team - we're fully remote, but your teammates are always accessible.

Role Details/Hours:

• Full time role working 40 hours per week, 5 days a week.
• We're seeking someone who can help shore up our team on weekdays (8 am - 5 pm or 11 am - 8 pm EST), someone who's able to work weekends (Saturdays and Sundays on, with two weekdays off), and/or someone who can work Saturday through Wednesday.
• Team is 100% remote.

Additional Benefits:

• Company Healthcare plan
• Enrollment in company phantom equity plan
• Employee discounts on thousands of tours and activities

Project Expedition is currently growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.